Guest Service Supervisor

Spare Time Entertainment • Event Management • Hobbies & Leisure • High School Diploma • 1 day ago
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Salary
$38k – $42k per year
Location
In office (Northampton)
Seniority
Junior · 1+ year exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Sep 17, 2026. Spare Time Entertainment scores B on the Alion truth index.

Overview
Company
Impact
Profile match

Spare Time Entertainment

Spare Time Entertainment is a private, family-owned operator of entertainment centers with bowling, arcade game zones, laser tag, escape rooms, restaurants, bars and event spaces, based in Colchester, Vermont. The company describes itself as the largest private family-owned entertainment chain in the Northeast and has grown to 18 locations in states including Connecticut, Massachusetts, New York, Maine, North Carolina, South Carolina, Tennessee, Iowa, Nebraska, Wisconsin and Alabama. It hires line cooks and kitchen managers, bartenders, guest service associates and supervisors, event coordinators and managers, game technicians, general managers and accounting staff.
sparetimeentertainment.com • HQ: Colchester, United States • Event Management • Hobbies & Leisure • 1001-5000 employees

What You’ll Do:

  • Lead and support the front desk team
  • Keep the front-of-house clean, organized, and guest-ready
  • Oversee our lanes, arcade, and attractions throughout the day
  • Help schedule staff and cover events
  • Train and coach front desk staff and porters
  • Answer guest questions in person and over the phone
  • Jump in to solve problems and keep the fun flowing
  • Operate the POS system and handle transactions
  • Make announcements, promote specials, and hype up the energy
  • Complete opening and closing duties
  • Watch for safety issues, respond to incidents, and complete reports
  • Help with equipment checks, supplies, vending, and anything needed to keep the place moving

What We’re Looking For:

  • A high school diploma or equivalent
  • Two years of guest service experience
  • One to two years of supervisory or lead experience
  • Strong communication, confidence, and organization
  • Someone who thrives in a busy, loud, high-energy environment

What It’s Like Here:

Lights. Music. Lanes. Arcade action. Kids. Parties. Leagues.

You’re on your feet, helping people, problem-solving, and making the day better for everyone who walks in.

If you want a leadership role that is upbeat, hands-on, and actually fun, apply now and come be part of the Spare Time crew.

Pay starting at $19-21/hour

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