Siron Application Engineer

The Application Engineer will be part of the Contracts Sales and Support delivery team to provide support and develop enhancements for Contracts Life Cycle Management system (Sirion Labs), through configuration, automation, and integration, applying in-depth business domain knowledge. The position will participate in moving solution development from test to production under software engineering principles and IT standards, working with a global team, catering to a diverse customer base from different continents.

Responsibilities include, but are not limited to, the following:

• Performing troubleshooting, analysis, coordination, and resolution of various types of production issues
• Working closely with Business Partners to gather business requirements, and mapping them to Siron Labs solutions
• Configuring the Sirion Labs application to meet business needs or resolve issues
• Develop technical expertise to be able to perform code analysis and low code development, provide support on security, continuous integration, and automation
• Working with developers to design, code and implement custom or complex solutions
• Deploying these solutions to the production environment Requirements:
• Bachelor's Degree in Computer Science, Management Information Systems or Business, Finance and Accounting
• Solid years of application operations support and/or project implementation experience in Sirion Labs or any CLM tools
• Experience in code development and other programming language a plus; Java preferred
• Good foundation in ITSM, and Agile processes & tools; ITIL certified a plus
• Solid analytical and problem-solving skills
• Strong communication skills, both oral and written
• Excellent customer focus and superior results-orientation
• Experience in global team collaboration, in a multi-cultural environment