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Salary
≈ $28k – $50k per year (Estimated)
Location
In office (Chennai)
Seniority
Senior · 10+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 24, 2026. First seen by Alion on Sep 2, 2026. Sutherland scores B on the Alion truth index.

Overview
Company
Impact
Profile match
Sutherland is an American business process and digital transformation company founded in 1986 that runs customer operations, back-office processing and analytics for large organisations. It works across healthcare, banking, insurance, telecommunications, retail and technology clients, combining offshore and nearshore delivery centres with automation and artificial intelligence intended to reduce the headcount those processes require. Headquartered in Pittsford, New York and privately held, it employs tens of thousands of people across more than a dozen countries and competes with the large Indian and Filipino outsourcing providers.

About Sutherland

Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Owns the end-to-end technical architecture across all workstreams. Acts as the single point of architectural authority ensuring solutions are consistent, secure, and scalable across AWS and Microsoft-based environments, and arbitrates trade-offs between teams working on parallel builds.

Key Responsibilities

  • Define and own the target-state architecture spanning AWS (Bedrock, Fargate, Lambda, SNS/SQS, DynamoDB, S3) and Azure (AI Foundry, Document Intelligence) environments.
  • Set integration standards for Microsoft Graph API/Teams-based delivery channels used across chatbot, translation, and document-processing services.
  • Review and approve designs to ensure reusable patterns (callback/consumer mechanisms, notification handlers, session/context storage) are not duplicated across builds.
  • Evaluate integration options where core business systems restrict API access or screen scraping, and recommend viable architectural workarounds.
  • Represent technical architecture in governance forums and in scoping discussions for new builds.
  • Define non-functional requirements: security, data residency, exactly-once processing guarantees, and disaster recovery across a multi-site delivery model.
  • 10+ years in enterprise/solution architecture, including 3+ years designing GenAI/agentic systems in production.
  • Deep hands-on knowledge of AWS Bedrock, Bedrock Agent Core, Amazon Nova, Fargate, and event-driven architectures (SNS/SQS).
  • Experience architecting solutions that span two cloud providers (AWS + Azure) in a single environment.
  • Regulated industry background strongly preferred - understands the difference between "automatable" and activity that must remain human-owned.
  • Track record of standing up architecture governance under an aggressive delivery timeline.
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