Senior Platform Engineer / Technical Lead

Svitla Systems Inc. is looking for a Senior Platform Engineer / Technical Lead for a full-time position (40 hours per week) in Mexico. Our client is a global biopharmaceutical company.

This role is critical to enabling the design and execution of clinical trials by building, maintaining, and evolving a cloud-native software platform that supports study design activities across internal and external partners. You will be part of a cross-functional product team operating under a BizDevOps model, collaborating with Product Leads, DevOps Engineers, Release Managers, Business Analysts, Quality Managers, Business Partners, and Product Owners.

Requirements

Requirements:

• 8+ years of relevant IT experience, including at least 3 years in a Technical Lead or Senior Engineer role on cloud-native platforms.
• Proven experience as a Senior Engineer or Technical Lead in cloud-native application development and software architecture design.
• Strong hands-on experience building full-stack microservices applications using modern frameworks and languages (e.g., Java, Python, Node.js, React, or equivalent).
• Demonstrated experience designing and implementing REST API integrations across enterprise platforms.
• Experience with cloud technologies, particularly AWS and/or Azure, including serverless, containerized, and managed services.
• Solid knowledge of CI/CD practices and tooling such as Jenkins, GitHub Actions, Azure DevOps, or equivalent.
• Proficiency with containerization and orchestration tools, specifically Docker and Kubernetes.
• Familiarity with version control systems, especially Git, and with branching strategies in collaborative engineering teams.
• Experience working in Agile teams using methodologies such as Scrum, Kanban, and SAFe.
• Experience with JIRA, Confluence, and related DevOps tooling.
• Experience working with GxP systems and documentation in a regulated environment.
• Experience with security, authentication, and SSO topics, including Active Directory, LDAP, OAuth2/OIDC, or equivalent.
• Excellent communication skills, with the ability to work independently and collaborate across globally distributed, multicultural teams.
• Bachelor’s degree in Computer Engineering, Electrical Engineering, Mathematics, Computer Science, Information Science, or an equivalent field is preferred but not required. Self-taught engineers with a proven history in software engineering will be considered.

Will be a plus

Nice to have:

• Experience working in R&D Clinical or Life Sciences IT environments, particularly in study design, protocol authoring, or clinical data platforms.
• Knowledge of SnapLogic or similar integration platforms.
• Scripting skills for process automation using Bash, PowerShell, or Python.
• Familiarity with relational databases (MySQL, PostgreSQL) and non-relational databases such as MongoDB.
• Experience with automated testing tools such as JIRA X-Ray or Leapwork.
• Strong understanding of software design principles and patterns (e.g., domain-driven design, event-driven architecture).
• Knowledge of support processes, including Incident Management, Problem Management, and Change Management.
• Passion for learning, innovating, and delivering valuable software to people.

Responsibilities

• Lead technical design and architecture decisions for the Study Designer - Protocol by Design platform, ensuring alignment with the client’s cloud-native and engineering standards.
• Participate in business requirement gathering and design activities with business and IT stakeholders as part of the product team.
• Perform delivery activities through the Design / Build / Test / Deploy phases for regular and ad-hoc releases of the Study Design product.
• Design, build, and maintain cloud-native, full-stack microservices applications supporting study design workflows in R&D Clinical.
• Develop and maintain REST API-enabled integrations between the Study Designer platform and upstream and downstream systems across the R&D ecosystem.
• Drive CI/CD pipeline implementation and improvements, ensuring that automated build, test, and deployment processes are robust and compliant.
• Maintain the work product log for functional and integration configuration across the Study Design product landscape.
• Maintain configuration specification documentation, SDLC documentation, KB articles, and Confluence pages.
• Ensure that all system security and control procedures are implemented and maintained in line with GxP compliance requirements.
• Serve as a Subject Matter Expert (SME) on the Study Design platform for IT and business partners across regions and business areas.
• Resolve day-to-day incidents and service requests, and work towards reducing incidents and automating service-related activities.
• Update ServiceNow for all events related to incidents, service requests, changes, and problems.
• Troubleshoot issues together with DevOps engineers, monitor key metrics, and maintain the overall health of the product.
• Work with Enterprise teams to resolve issues related to infrastructure, storage, databases, cloud, network, and identity management.
• Actively participate in service transition when new applications or capabilities are introduced into the Study Design product, ensuring stability during handover to BAU support.
• Use JIRA for requirements, tasks, validation/testing, and go-live activities during releases.
• Meet SLAs and maintain customer satisfaction scores, taking proactive actions to improve them.