ServiceNow Architect/Solution Designer MW

Swordgroup • English • Certification required • Python • JavaScript • PowerShell • Perl • 1 year ago
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Salary
$148k – $173k per year
Location
In office
Seniority
Architect · 4+ years exp
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Swordgroup

swordgroup.co.uk

The ServiceNow Solution Designer/Architect is a subject matter expert responsible for designing and specifying technical solutions in ServiceNow projects. He/she works closely with the development team to implement and manage functionalities on the ServiceNow platforms of Sword’s clients.

Disclaimer: Only candidates eligible for a Swiss work visa will be considered (must hold Swiss or EU nationality).

RESPONSIBILITIES

  • Act as a subject matter expert on the ServiceNow platform and take ownership of solution design

  • Support development teams in configuring standard applications (Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, etc.) as well as developing new applications using ServiceNow features

    • Especially on modules CSM, SPM and ITAM

  • Participate in gathering business and technical requirements and in implementation documentation

  • Integrate ServiceNow with external tools (SCCM, Intune, SAP, etc.)

  • Develop test cases

  • Promote best practices

Requirements

EXPERIENCE / SKILLS

  • At least 4 years of experience with ServiceNow

  • Experience implementing and customizing at least 2 major ServiceNow modules including: CSM, SPM, ITAM

  • Deep experience with Portal, Workflows, Business Rules, UI Pages, UI Actions, UI Policies, ACLs, and Notifications

Platform Administration

  • Performance monitoring and issue mitigation

  • User, group, and role management

  • Upgrades, etc.

Technical Skills

  • Experience with: HTML, CSS, XML, JavaScript, PowerShell, Perl, and Python

  • Experience integrating third-party tools using REST and SOAP

  • Experience with LDAP integration, Mid-servers, etc.

  • Familiarity with Agile/Scrum methodology

  • ITILv3 certification is preferred

  • ServiceNow Administrator and Implementation Specialist certifications are required

  • Any additional ServiceNow certification is a plus

EDUCATION / LANGUAGE

  • BA/BS in Computer Science or Information Technology

  • Excellent written and spoken English and French

OTHER SKILLS

  • Excellent communication skills

  • Strong analytical, problem-solving, and troubleshooting skills

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