Customer Support Specialist
Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Nov 12, 2026. Syntax scores A on the Alion truth index.
Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
Role Description
The Digital Workplace - Support Specialist will provide remote and office IT support for Syntax employees in these areas:
Hybrid PC + Mac environment for 3000+ employees worldwide
Microsoft Office 365 + Syntax Corporate applications
Employee IT onboarding
Office meeting rooms and Videoconferencing support + VIP Support
Office networking LAN/WLAN/VPN - Cabling/Office Racks - Telephony
Working in day-to-day operations and in projects. Mostly remote work, but some office work is also required. Only casual traveling
Would be part of the Global IT - Digital Workplace Team, working with colleagues split over America, Europe Africa and Asia. Our main goal is providing the best DEX (Digital Employee Experience) for Syntax employees.
Competencies
At least 2 years or experience in 4 or more of these areas:
High expertise providing support for Windows PCs and/or Mac and mobile devices
High expertise level in Employee IT onboarding
Working closely with IT Asset Management and procurement teams (PC/Mac Hardware, Smartphones, mobile telephony)
Medium to advance Meeting rooms and videoconferencing + VIP Support
Basic to medium Active Directory / Azure AD
Basic to medium Microsoft Office 365 support
Basic to medium expertise with Microsoft Intune and desirable other MDMs (Kandji / Jamf)
Support on Windows PC imaging application packaging and distribution. Migrations and roll-out of new PC images
Basic office networking (LAN/WLAN, IP Routing, VPN, Firewalling), office cabling,
Basic office telephony (fixed and mobile) support
Team players are able to work remotely in a global distributed and multi-cultural team in different time zones.
“Can-do-it” attitude
Kindness, ability to work with people, good communication and interpersonal skills. Willingness to provide support and train to less technical people.
Good work organization skills. Able to manage daily work with ServiceNow (Incidents, Requests, CMDB, setup reporting)
Role & Responsibilities
Work in day-to-day operations including incident/problem and change management related to workplace services. Providing L2 support. L1 support is provided by the Syntax ServiceDesk and L3 by Senior Microsoft / Workplace administrators
Work in integration projects, migrating / consolidating infrastructure, new rollouts or migrations
Create documentation for end-users and technical documentation for other team members
PC/Mac/Peripherals Asset management, including hardware break-fix support
VIP Support for mangers and IT support for office meetings / events
Education & Languages
Good English written and spoken level is required as working in an international team. Documentation and meetings are done in English.
Desirable Microsoft Certifications
Desirable ITIL and other IT Industry certifications
Why Syntax?
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.
- Competitive, above-average compensation
- Global tourist: With us, you can also work from abroad from time to time
- Flexible working time models, home office
- Attractive benefits, e.g. company pension scheme or various health offers
- A modern environment in which the "you" is part of it
- Open feedback culture, flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!
Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.