Amazon Connect Engineer

SysMind · Python · JavaScript · Node JS · 1 month ago
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Location
In office (Bengaluru, Hyderabad, Pune, Chennai)
Seniority
Staff · 8+ years exp

First seen by Alion on Oct 6, 2026.

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SysMind

SysMind is an IT services and workforce solutions firm headquartered in Princeton, New Jersey, providing application development, quality assurance, data and analytics, cloud, cybersecurity, SAP and AI services alongside permanent placement, executive search, contract staffing and offshore delivery. Founded in 1999 and led by chief executive Kavita Gorty, it is a women-owned company with US offices in Dallas, San Francisco and Raleigh and delivery teams in India serving banking, insurance, healthcare and manufacturing clients. Its India openings, mostly for client projects, cover data engineers, full stack and Java developers, test automation, DevOps, network and database specialists.
sysmind.com · HQ: Princeton, United States · IT Outsourcing & Dedicated Teams · IT Staffing & Staff Augmentation · IT Consulting & Digital Transformation · 5000+ employees · Est. 1999

Role Overview :

We are looking for an experienced Amazon Connect Engineer with strong contact center and AWS experience. The candidate will be responsible for designing, developing, integrating, and supporting cloud-based contact center solutions for large enterprise environments.

Key Responsibilities :

- Design and develop solutions using Amazon Connect, Amazon Lex, and AWS Lambda.

- Build integrations with SSO, Active Directory, CRM, Case Management, WFM, and other contact center platforms.

- Develop and maintain cloud-based applications and integrations using Python, Node.js, or similar languages.

- Design and implement solutions using APIs and web services.

- Support production implementations and troubleshoot cloud-based solutions.

- Work with cross-functional teams throughout the software development lifecycle.

- Follow Agile/Scrum, CI/CD, and DevOps practices.

- Design scalable, secure, and reliable AWS contact center solutions.

- Participate in solution architecture, development, deployment, and production support.

Required Skills :

- 8 - 10 years of relevant experience in software/cloud engineering.

- Deep experience in the Contact Center domain.

- Strong hands-on experience with Amazon Connect, Amazon Lex, and AWS Lambda.

- Experience integrating contact center solutions with SSO, AD, CRM, Case Management, and WFM systems.

- Strong knowledge of APIs and cloud integrations.

- Experience with Python, Node.js, or other development/scripting languages.

- Strong understanding of SDLC, Agile, Scrum, CI/CD, and DevOps.

- Hands-on experience with production implementations on AWS/public cloud platforms.

- Minimum 2 years of experience architecting, building, and supporting AWS cloud solutions.

- Strong problem-solving and communication skills.

Tech Stack :

- Amazon Connect, AWS, Amazon Lex, AWS Lambda, Python, Node.js, API Integration, CRM, SSO, Active Directory, WFM, CI/CD, DevOps, Cloud Architecture.

Skills

Amazon Connect, AWS, AWS Lambda, Amazon Lex, Python, Node.js, Contact Center, SSO Integration, Active Directory, CI/CD Pipeline, DevOps

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