Congress Communications & Operations Manager

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Job Description

Role Objectives:

• Execute Congress operational support across pre-congress planning, congress-period delivery, post-congress handoffs for global congresses and defined regional or local congress requests
• Use approved AI to create coverage and participant-assignment plans, identify attendees and KOLs, assemble approved modular booth content and draft daily reports; coordinate content-production delivery through the GCM Med Comms & Congress Content Factory Integration Lead
• Apply the approved scientific narrative and messaging and escalate scientific strategy, attendance, budget, local-regulatory and content-approval decisions to the appropriate Global Medical or local owner

Key Responsibilities:

Pre-congress Planning

• Maintain congress plans, trackers, source inventories, risks, actions and open decisions
• Use approved AI tools to scan congress programs, identify presenters and KOLs and to draft attendance, session-coverage and participant-assignment plans
• Coordinate technical programming and track logistics and contracting handoffs
• Share approved scientific narrative and messaging with GCM Med Comms & Congress Content Factory Integration Leads to develop required materials and booth-content packages, assemble approved modular content

Congress-period Delivery

• Coordinate on-site and remote operational support and execution of the approved coverage plan
• Review AI-enabled note capture from congresses and draft concise daily reports for Global Medical scientific and contextual review
• Track rapid-response actions and implement approved next-day coverage, panel-content or programming changes
• Support local congresses through approved content reuse, standard templates, content-library access and remote coordination and escalate bespoke scientific or local-compliance needs

Post-congress

• Compile the congress source package, prepare content production requirements for the GCM Med Comms & Congress Content Factory Integration Lead and track production status, review comments, versions, approvals and final publication through the agreed workflow

Qualifications:

Experience: More than 5 years of relevant experience within the biopharmaceutical industry, including at least 3 years in scientific communications, congress support, medical content operations, and/or cross-functional project coordination.

Technical skills:

• Working knowledge of congress/event planning, session coverage, booth-content and post-congress workflows
• Ability to use AI and digital tools for KOL mapping and structured synthesis
• Strong scientific literacy and ability to draft accurate, concise and source-supported summaries
• Familiarity with modular content, repositories, version control and Medical-review workflows
• Strong attention to detail and ability to deliver across global time zones and tight deadlines

Education: Degree in Medicine, Pharmacy, Life Sciences, Public Health, Medical Communications, or a related field required. Advanced scientific or healthcare qualifications (PharmD, PhD, or equivalent) are preferred.

Languages: Fluent English required; additional languages advantageous

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