WFM Reporting Analyst

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world - that’s what it takes to get there. If that's something you want to be apart of, apply today!

Overview

Will mainly work on developing dashboards and reports for the Workforce Management . They will work closely with internal and external stakeholders (Operations, Support groups,Client’s Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times.

Key Responsibilities

• Design performance efficient, impactful reports and visualizations for business and technical audiences
• Making large and/or complex data more accessible, understandable and usable
• Transforming, improving and integrating data, depending on the business requirements
• Responsible for data federation
• Create and maintain a reports' instruction manual
• Delivering the data in a useful and appealing way to users

Skills and Qualifications

• At least 6 months experience in Workforce Management as Reporting Analyst or similar capacity
• Ability to work with large amounts of information and see the ‘bigger picture’
• Excellent analytical and problem solving skills
• Strong attention to detail
• Critical thinking
• Communication skills, both written and verbal
• Excellent math skills (optional but preferred)
• Ability to contribute proactively both independently and as part of a team
• (Preferred) experience in Power BI , Amazon Connect, Kibana, Teleopti
• (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

TaskUs is an Equal Opportunity Employer