ServiceNow CMDB Architect

Job Description: CMDB Platform Architect

Experience: 9–14 Years

Location: Pune

Role: CMDB Platform Architect / CMDB Data Quality Consultant

Role Overview

We are looking for an experienced CMDB Platform Architect with strong expertise in ServiceNow CMDB architecture, data quality management, governance, and ITOM Discovery. The candidate will assess CMDB data quality, define validation standards, establish governance frameworks, and drive improvements across key CMDB classes.

Key Responsibilities

• Assess ServiceNow CMDB data quality across key configuration item (CI) classes and identify gaps, anomalies, and improvement opportunities.
• Define and implement data validation rules, quality controls, and remediation processes.
• Design a CMDB Data Quality Framework covering KPIs, ownership, monitoring, reporting, and governance.
• Work with CMDB class owners and stakeholders to conduct workshops, gather requirements, and establish data quality standards.
• Leverage ServiceNow ITOM Discovery to improve the accuracy, completeness, and consistency of discovered CMDB data.
• Define requirements for automated controls, reports, dashboards, and data quality monitoring.
• Develop data quality metrics and reporting solutions using Power BI, Excel, and Power Query.
• Analyze large IT datasets using SQL and data analysis techniques to identify trends and root causes.
• Document CMDB data quality assessments, validation rules, governance models, and remediation recommendations.
• Drive continuous improvement in CMDB accuracy, integrity, and compliance with enterprise standards.

Mandatory Skills

• 9–14 years of overall IT experience with strong ServiceNow CMDB expertise.
• Proven experience in CMDB architecture, data models, CI classes, relationships, and governance.
• Hands-on experience defining and implementing CMDB data quality controls, validation rules, and frameworks.
• Strong knowledge of ServiceNow ITOM Discovery and discovered data quality improvement.
• Understanding of IT infrastructure, ITSM processes, and configuration management.
• Knowledge of relational databases, data structures, and SQL.
• Advanced skills in Excel, Power Query, and Power BI.
• Experience designing data quality KPIs, dashboards, and reporting solutions.
• Strong analytical, stakeholder management, workshop facilitation, and documentation skills.

Expected Deliverables

• CMDB Data Quality Assessment.
• Data Quality Rule Catalogue for key CMDB classes.
• CMDB Data Quality Framework and Governance Model.
• Reporting and Dashboard Specifications.
• Monitoring, Remediation, and Continuous Improvement Recommendations.

Key Skills: ServiceNow CMDB | CMDB Architecture | Data Quality | ITOM Discovery | Data Governance | CI Classes & Relationships | Validation Rules | SQL | Power BI | Power Query | Data Quality KPIs | Reporting & Dashboards