Demand Planner - THG Labs

About THG  

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. 

Our portfolio ofleading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. 

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.  

With us, you’ll go further, faster. What are you waiting for? 

Location: THG Labs, Meridian Business Park, Trowbridge, BA14 0BP

About THG Labs

THG acquired Acheson & Acheson in 2018 to bring full service, product development & manufacturing in-house to supply innovative branded and THG Beauty Brand products to the industry. In 2022 Acheson & Acheson became THG Labs. Capabilities include:

• In-house market knowledge & trends
• End-to-end service from idea generation through to manufacturing and launch
• Technical, commercial and production expertise
• Outstanding customer service

About the Demand team and the Role

The Demand Team is a core part of the Commercial Team at THG Labs and is responsible for all forecasting activities associated with customers and products. Creating, and maintaining forecast models for the S&OP process incorporating business intelligence and forecast information gathered from sales, marketing, finance, customers, and other sources.

Reporting to Demand Planning Manager, the Demand Planner is responsible for managing the forecasting and demand planning for a portfolio of customers.  Specific role requirements

As a Demand Planner you will:

• Develop demand forecasts at multiple levels of aggregation for multiple time horizons as part of a demand planning function.
• Lead the planning process with the customers to understand demand forecast drivers.
• Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.
• Prepare the Demand Dashboard, including Revenue and KPI performance for the monthly S&OP Process
• Provide insight to support the product lifecycle for new products, and product phase-outs.
• Use and maintain the Demand Planning software, enter and modify data and ensure the correctness of product hierarchy, monitor trends in forecast error
• Prepare and maintain relevant reports pertaining to demand planning process
• Interact with our sales and product teams and to obtain and ensure that current and accurate information is used for demand forecasts.
• Communicating effectively and positively with all teams, colleagues and managers.
• Take reasonable care for the health and safety for yourself and other persons who may be affected by your work
• To cooperate with regards to all company health & safety measures, following H&S training when using equipment
• Report to a person in authority any work situation which may represent a serious or imminent danger to health & safety or any shortcomings in the protection arrangements to health & safety. In respect of any hazards remember ‘see it, report it’
• Helping to promote a positive working atmosphere within the company.
• Any other duties that may be required from time to time.

What skills and experience do I need for this role?

• Experience in Demand Planning, Forecasting, Supply Chain or a similar analytical role.
• Strong numerical and analytical skills with the ability to interpret data and identify trends.
• Advanced Microsoft Excel skills.
• High attention to detail and data accuracy.
• Experience using forecasting, planning or ERP systems.
• Strong organisational and prioritisation skills.
• Excellent communication and stakeholder management abilities.
• Logical and proactive problem-solver.
• Ability to work collaboratively across multiple functions.
• Interest in leveraging AI and technology to drive process improvements.

Desirable

• Experience within FMCG, manufacturing, retail or consumer goods.
• Exposure to S&OP processes.
• Knowledge of forecasting methodologies and KPI reporting.
• Experience with Power BI or similar reporting tools.

What's in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP (Manchester Head Office).
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Up to 50% staff discount on THG brands.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talentteam to discuss further.