Technical Support Specialist

Titan Professional Resources is looking for a Technical Support Specialist Tier 3 to join a great company here in the OKC area. This position is with a growing company with a stable environment. If this is something that interests you, apply today!

Key Responsibilities:

• Handle escalated technical support requests and resolve complex infrastructure issues.
• Perform root cause analysis and implement long-term solutions.
• Manage and support Windows Server, Active Directory, Office 365, and virtualization platforms (e.g., Hyper-V).
• Configure and maintain firewalls, switches, and network infrastructure.
• Assist with client onboarding and deployment of IT solutions.
• Document procedures, solutions, and best practices.
• Collaborate with vendors and third-party providers for issue resolution.
• Participate in after-hours support rotation and respond to critical incidents.
• Mentor junior technicians and contribute to internal knowledge resources.

Qualifications:

• Proven experience in IT support and infrastructure management.
• Familiarity with Microsoft 365 cloud services (e.g., Entra, Purview) and platforms such as Azure or AWS.
• Strong networking knowledge (TCP/IP, VLANs, VPNs, firewalls).
• Experience with RMM and PSA tools (e.g., ConnectWise, Datto, NinjaOne).
• Excellent troubleshooting and communication skills.
• Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft) preferred.

Preferred Skills:

• Experience working in an MSP environment
• Scripting knowledge (PowerShell, Bash)
• Understanding of cybersecurity best practices
• Ability to manage multiple priorities in a fast-paced environment