Senior Officer - Application Support

UHRS • On-call duty • Bachelor's Degree • 3 days ago

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Salary

≈ $28k – $75k per year (Estimated)

Location

In office (Dubai)

Seniority

Senior · 3+ years exp

Confirmed on the employer's own hiring board on Oct 23, 2026. First seen by Alion on Oct 20, 2026.

Overview

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UHRS

UHRS (Ultimate HR Solutions) is a Dubai recruitment and HR services company that provides talent acquisition, employee outsourcing, contract and temporary staffing, payroll management, visa and PRO services to employers across the UAE. Established in 2001, it is ISO 9001 certified, fully owned and managed by Emiratis, runs a branch office in Abu Dhabi, and supplies staff to clients in sectors such as power transmission, infrastructure, retail and facility management. Its job board advertises client roles such as substation, civil, MEP and OT security engineers, project managers, HSE officers, IT support staff, accountants and Emiratization positions.

uhrs.ae • HQ: Dubai, United Arab Emirates • Payroll Services • Employer of Record & PEO • Recruiting & Staffing • Est. 2001

We are looking for an experienced IT professional to join our Information Systems & Technology team as a Senior Officer - Application Support Service.

Industry: Banking / Financial Services

Key Responsibilities:

Provide Level 2 application support for banking applications
Coordinate with vendors and internal stakeholders for issue resolution
Diagnose and resolve production and application-related issues
Monitor incidents, perform root cause analysis (RCA), and implement

preventive actions

Coordinate with vendors and internal stakeholders for issue resolution
Ensure compliance with IT policies, procedures, and service standards
Support critical banking applications, middleware, and payment systems
Monitor incidents, perform root cause analysis (RCA), and implement preventive actions
Provide 24x7 on-call support for incident handling

Requirements:

Bachelor’s/Master’s Degree in IT, Computer Applications, or Engineering

Minimum 3 years of IT experience, including 2+ years in banking application support

Strong knowledge of ITIL practices and SDLC

Experience in Core Banking / Payment Systems support

Certifications such as ITIL, CEH, CISSP, CompTIA Security+, or Banking Applications are an advantage

Strong troubleshooting, communication, and stakeholder management skills

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