IT Infrastructure and Operations Manager

What You Will Do:

·One

face of IT to the assigned business entity and its stakeholders, including

escalation management. Be part of Site Management Team

·Consult

business on available IT services & solutions for benefit / impact /

challenges involved

·Local

IT Demand management ensuring business utilization, awareness and knowledge of

formal CCB process

·Provide

recommend on IT solution to meet business needs and drive implementation

solution

·Drive

the local IT landscape/lifecycle for business efficiency with business and IT

along business and strategic IT objectives

·Leads

and manages the local site people, suppliers and activities related to the

delivery and support of process and IT Operations for company IT

Infrastructure and Operations.

·Manage,

coordinate and participate Local, Regional IT Infrastructure and Operation

projects

·Responsible

for all site services inclusive of LAN, WAN, Service Desk, Local/Remote Data

Center, Messaging, Operational cost transparency, Service performance against

SLA’s

·Coordinating

Infrastructure and Operations activities and responsiveness across all aspects

of Infrastructure and Operations.

·Customer

Care and supporting staff functions of Strategy and Planning, Visibility,

Communications, Compliance, Finance.

·Understands

and contributes to the development of the Sites demand for Services and

portfolio of Business Applications changes and demand for new business systems

capabilities.

·Forecasting,

monitoring and reporting of demand and fulfillment for catalog and non-catalog

capabilities and services.

·Financial

planning, monitoring, and reporting of Site Infrastructure & Operations

financial performance

·Sets

priorities for Continual Service Improvement against both internal and external

references and communicates to delivery units including partners.

·Performs

Monthly review of Operations Site performance with Site Business management and

IT Management

·Local

software application management and compliance

·Manages

local staff according to company HR policies

·Ensure

IT Service meets Audit compliance

Requirements

·At

least 8 years working experience in IT out of which at least 4 years of

demonstrated experience in managing IT Infra projects or improvement programs,

influencing business leadership.

·4

years working experience in managing complex IT infrastructure and Operations

·Working

knowledge of Incident/Problem/Change management frameworks such as ITIL

(certification is a plus).

·Service

desk support management

·Experience

in Network management, Data Center operations

·Experienced

and skilled in working with virtual teams cross-function and cross the globe in

a large international company

·Ability

to understand business priorities and translate them into opportunities enabled

by IT

·Business

operational experience in semiconductor manufacturing is preferred

·Energy

and self-propelling with high level of inter-personal skills

·Strong

analytical and soft skills

·Ability

to deal with complex organizations and situations and the ability to deliver

under pressure;

·Team

player and experienced team builder combined with strong leadership skills

Fluency in English (Spoken and Written)