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Salary
$16k – $32k per year (Estimated)
Location
In office (Mexico City)
Seniority
Junior · 1+ year exp
Employment
Full-Time
Overview
Company
Impact
Profile match
Unisys is an American information technology company formed in 1986 by the merger of Burroughs and Sperry, two of the earliest computer manufacturers, and it still supports the ClearPath mainframe line descended from those machines. Its modern business is built around digital workplace services, cloud and infrastructure management, application modernisation and a logistics software business, sold largely to government agencies, banks, airlines and transport operators that run long-lived critical systems. Headquartered in Blue Bell, Pennsylvania and listed on the New York Stock Exchange, it carries a substantial legacy pension obligation alongside its services operations.

What success looks like in this role:

Estamos en búsqueda de un/a Ingeniero/a de Soporte Técnico en Campo para brindar atención presencial a clientes en Monterrey y en los diferentes municipios del estado de Nuevo León. Es importante contar con facilidad de movilidad (con auto o moto propia), ya que se realizarán visitas en campo en distintas ubicaciones.

  • Brindar soporte técnico para el diagnóstico, reparación y mantenimiento de equipos, principalmente servidores físicos, equipos de cómputo, laptops, etc. La atención es con base a la herramienta de seguimiento de tickets.

  • Dar seguimiento a incidencias y escalamientos hasta su resolución.

  • Mantener un alto nivel de profesionalismo en su actitud, presentación y trato con el cliente.

  • Cumplir con los acuerdos de nivel de servicio (SLA) establecidos y asegurar la satisfacción del cliente en cada interacción.

You will be successful in this role if you have:

  • Bachillerato concluido (certificado - título). Deseable: Carrera Técnica / Ingeniería trunca o concluida.

  • Experiencia mínima de 1 año en soporte técnico en campo o en roles similares.

  • Licencia de conducir vigente y automóvil/moto propio (viáticos cubiertos según la política de viajes).

  • Actitud de servicio al cliente/usuario.

  • Conocimiento en manejo de Troubleshooting software y hardware.

  • Conocimiento en servidores físicos.

  • Excelentes habilidades analíticas y de comunicación con cliente.

#LI-AO1

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

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