Senior Salesforce Functional Lead

Senior Salesforce Functional Lead

Lead II - Enterprise Solutions

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career-and the lives of people across the world.

Visit us at UST.com.

You Are:

UST is searching for a Senior Salesforce Functional Lead for the largest Salesforce CRM platform. As a Salesforce Functional Lead, you will act as a critical bridge between business stakeholders and technical delivery teams.

The opportunity:

·Business Engagement and Requirements Refinement

·Collaborate closely with business stakeholders across Retail, Commercial, Advice Centre, Ops, Risk and Compliance, Private Banking and across other cross functions to understand business process, user journey and refine requirements

·Lead discovery sessions, workshops and walkthroughs to translate business needs into clearly defined functional requirements in Epics

·Strategic Solutioning within a Regulated Environment

·Leverage Salesforce Financial Services cloud industry best practices to design strategic solutions that meet business goals

·Configure Proof of concept on salesforce demo environment to showcase to the business PO or Stakeholders for quick alignment on solution.

··Present to Architectural Design review board for alignment on solution where building custom components

·Delivery Execution Oversight

·Guide functional designers within the team to convert refined requirements and solution specifications into actionable user stories for the squad developers, ensuring a clear path for development, configuration and integration

·Collaborate with Product Owners and technical leads to manage backlog and prioritize features based on business impact

·Define KPI's, success metrics and acceptance criteria tied to the business value

·Continuous Improvement and Stakeholder Enablement

··Drive continuous improvement by identifying opportunities to optimize business processes (reduce manual handoffs, introducing automations wherever possible)

·Work with Product Owner to advise change management and training content to ensure successful adoption

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

·Relevant college, university, or post-graduate degree in Engineering or related education

·5+ years of experience working as a Functional Lead in Salesforce and 3+ years' experience financial industry

·Proven experience delivering Salesforce solutions on a scale in a highly regulated, enterprise scale environment

·Deep understanding of banking workflows, customer and product lifecycle and financial compliance

·Strong experience with Salesforce Financial Services cloud and integration with core banking systems and data lakes

·Ability to lead conversations with cross functional teams and engage effectively with executives, senior leaders and technical teams

··Experience with Agile delivery, Jira, confluence and DevOps pipelines in enterprise settings

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Toronto, Ontario

Compensation Range: $104,000-$130,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), paid holidays, and are eligible for paid bereavement leave and jury duty. They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Part-time regular and temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All Canadian employees who work in a province, territory or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lieu de travail à égalité des chances, sans Discrimination et harcèlement

Chez UST, nous nous efforçons de fournir un environnement de travail exempt de discrimination et harcèlement. Nous sommes un employeur garantissant l'égalité des chances et des décisions en matière d'emploi sont basés sur le mérite et les besoins de l'entreprise. Notre politique en matière de droits de l'homme illustre notre position à ce sujet. Nous nous engageons à respecter un emploi équitable des pratiques qui offrent des chances égales à tous les employés. Nous ne faisons pas discriminer ou permettre le harcèlement sur la base de la race, de la couleur, de la religion, du handicap, genre, origine nationale, orientation sexuelle, identité de genre, expression de genre, âge, informations génétiques, statut militaire ou tout autre statut légalement protégé. Chez UST, nous valorisons la diversité et pensons qu'un lieu de travail diversifié crée un avantage compétitif.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

At UST, we use AI technology in our hiring process to verify candidate identity and ensure assessment integrity. This includes confirming that candidates complete interviews and assessments independently, without unauthorized assistance. By applying, you consent to this process. If you require accommodations, please contact [email protected] .

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. If you require accommodations at any point during the recruitment process, please let a member of our recruiting team know.

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