Server Lab Technician / Engineer

Server Lab Technician / Engineer

The Role

UST is searching for a Server Lab Technician / Engineer to join our platform bring-up and debug team in Santa Clara. The role involves hands-on hardware assembly, system bring-up, firmware and OS configuration, and deep debug across hardware and software platforms.

What You’ll Do

·Assemble, configure, and test server hardware platforms for bring-up

··Install and configure operating systems (Linux, Windows, VMware) and drivers

·Perform BIOS, CPLD, FW, VR, and BMC installation and flashing, including chipset driver updates

·Connect systems to network environments using DHCP and static IP configurations

·Receive and investigate hardware and software issues reported by engineering teams

·Develop and implement debug tools and procedures to accelerate issue resolution

··Perform root cause analysis of hardware and software failures and document findings

·Work with engineers across firmware, hardware, and systems teams to debug and resolve platform issues

·Maintain detailed documentation of hardware and software configurations, debug activities, and results

·Train and mentor new engineers on debug procedures, tools, and platform setup

··Support customers by troubleshooting and resolving platform-level issues

·Stay current on emerging hardware, firmware, and software technologies

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

·Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field experience

·5+ years of experience in Data Center Server lab technician, validation, and debug

··Strong understanding of computer architecture, operating systems, and firmware

·Hands-on experience with Linux, Windows, and VMware OS installation and driver configuration

·Proficiency in firmware, BIOS, and BMC flashing and debug workflows

·Experience with debugging tools, triage techniques, and system validation practices

·Excellent analytical, problem-solving, and root cause analysis skills

··Ability to work independently in high-pressure environments while collaborating effectively with cross-functional teams

··Strong communication skills and proven ability to quickly learn new technologies

·Familiarity with hardware assembly, racking, and stacking

·Ability to work full-time onsite in Santa Clara, CA, with 18/7 support coverage, including different shifts and weekends (40 hours/week); remote or hybrid work is not supported

·Comfort working in a high-noise environment; noise-cancelling equipment may be required

Location & Compensation

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Mountain View, California

Compensation Range: $38,000-$57,000

Who We Are

Since 1999, UST has worked side by side with the world’s best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients’ organizations—delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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