Application Support Engineer

US Software Solutions is a software development company focused on providing digital technologies to the Utilities, Telecommunications, Energy Efficiency, Renewable Energy, and Gas/Electricity sectors. Thanks to a team consisting exclusively of experts in their field, we are ready to supervise any project, regardless of its complexity and scale.

Our International Team consists of over 190 professionals delivering best quality solutions for our customers.

The Application Support Engineer is responsible for providing first-level application support, resolving straightforward technical issues, assisting with support processes, and helping ensure stable operation of internal and customer-facing systems. This role is suitable for candidates who are at the beginning of their IT career and are eager to develop technical, analytical, and customer support skills.

The position requires the ability to work with support tools, follow established procedures, communicate effectively with internal teams and customers, and learn the business context behind supported applications.

Work schedule:

Monday - Friday from 15:00 till 23:00

Key Responsibilities

• Use technology to resolve straightforward application support issues.
• Investigate, troubleshoot, and resolve assigned support tickets or technical tasks.
• Seek input and guidance from senior team members when needed.
• Complete defined tasks on schedule while following current support practices.
• Provide stable solutions with minimal defects or recurring issues.
• Use support tools and applications effectively based on the situation.
• Assist in improving support processes, procedures, and documentation.
• Participate in team discussions related to support strategies, task prioritization, and issue resolution.
• Learn the business context and technical structure of supported applications.
• Work with customers, internal teams, and business partners to understand issues and their impact.
• Identify opportunities to improve support quality, system stability, and customer experience.
• Make appropriate implementation decisions during support activities.
• Provide professional, timely, and customer-focused support.
• Support the team in achieving operational goals and maintaining service quality.

Skills, Knowledge and Expertise

• At least 3rd year of university studies in an IT-related field.
• Previous experience as a System Administrator, NOC Support Specialist, Support Engineer, or similar role is preferred.
• Candidates with no previous professional experience may be considered if they demonstrate strong technical interest, learning ability, and problem-solving skills.
• Basic understanding of programming concepts.
• Familiarity with PDF-XChange Pro, Smartsheet, Microsoft Excel, GIMP, Adobe Photoshop, and ChatGPT.
• GIS knowledge is considered an advantage.
• Ability to troubleshoot basic application or system issues.
• Good analytical and problem-solving skills.
• Ability to follow procedures, documentation, and internal support standards.
• Strong attention to detail and ability to complete assigned tasks on time.
• Good communication skills and ability to work with internal teams and customers.
• Willingness to learn new technologies, tools, and business processes.
• Ability to work from the office according to the assigned schedule.

Nice to Have

• Experience or exposure to IT support, technical support, system administration, NOC operations, or application support.
• Experience working with ticketing systems, internal tools, or customer support platforms.
• Understanding of basic IT infrastructure, applications, databases, or support workflows.
• Interest in developing a career in application support, IT operations, or technical support.

Benefits

• Competitive salary package;
• Being part of a international, dynamic work environment;
• Professional development (seminars, courses);
• Paid time off (PTO) such as sick days and vacation days;