IT Helpdesk Support

Job Title: IT Helpdesk Support
Work Location: Toa Payoh

Job Responsibilities :

• Perform monthly hardware functionality checks on Dell PowerEdge T30 physical server.
• Maintain VMware ESXi virtualisation platform and Windows Server 2012 R2, including startup configurations, Windows updates, endpoint security and disk management.
• Maintain Synology DS218+ Network Attached Storage (NAS), including hardware checks, DSM updates, storage management and application updates.
• Monitor and maintain backup solutions, including NAKIVO Backup, Synology Drive, Snapshot, Replication, Hyper Backup and Active Backup.
• Administer Primary Domain Controller (PDC) and Active Directory, including user account creation and deletion, access rights, network drives and Group Policy management.
• Support FortiGate 40F firewall/router, managed switches, VLANs, port forwarding and wireless network connectivity.
• Provide hardware and software support for approximately 24 laptops and desktops, including Windows troubleshooting, antivirus updates and routine maintenance.
• Troubleshoot network printer issues, internet connectivity, email and Microsoft Office applications.
• Liaise with internet service providers and external vendors, including Qirom support, to resolve technical issues.
• Respond to ad hoc user requests and provide on-site technical assistance for hardware failures, system errors and network connectivity issues.
• Conduct bi-monthly on-site visits for workstation hardware and software maintenance.
• Attend support requests within six hours on the same day or by the next business day, as required.
• Maintain IT documentation and ensure the availability and reliability of the school's IT infrastructure.

Requirements :

• Diploma or relevant qualification in Information Technology, Computer Science or a related field.
• Experience in IT helpdesk support, desktop support, system administration and network troubleshooting.
• Knowledge of Windows Server, Active Directory, Group Policy and VMware ESXi.
• Experience with NAS devices, backup solutions and data recovery.
• Familiarity with firewalls, routers, managed switches, VLANs and wireless networking.
• Strong troubleshooting, communication and customer service skills.
• Ability to work independently and coordinate with external vendors.

Key Skills

Windows Server | VMware ESXi | Active Directory | Group Policy | FortiGate Firewall | Network Administration | Synology NAS | NAKIVO Backup | Desktop Support | Hardware & Software Troubleshooting | IT Helpdesk Support

Skills

Information Technology Requirements, Group Policies, Coordinate External Vendors, Backup, It Helpdesk, System Support, Microsoft Mail, Dell PowerEdge Servers, Data Backups, Storage Management, Computer Science, Windows Server, Hardware and Software Support, wireless connectivity, Routers, Customer Service, Endpoint Security