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Agente de Servicio al Cliente | Back Office

Vana · Spanish: C1 · Payment Processing & Gateways · Digital Banks & Neobanks · 3 months ago
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Salary
≈ $35k – $74k per year (Estimated)
Location
In office (Guatemala)
Seniority
Junior · 2+ years exp

Confirmed on the employer's own hiring board on Nov 2, 2026. First seen by Alion on Aug 25, 2026. Vana scores A on the Alion truth index.

Overview
Company
Impact
Profile match

Vana

Vana is a Guatemalan digital financial services company whose app lets customers handle payments, purchases and credit more easily. It employs telesales and customer support agents as well as backend, frontend and core platform software engineers and fraud data scientists. The company is based in Guatemala City, Guatemala.
vana.gt · HQ: Guatemala City, Guatemala · Digital Banks & Neobanks · Payment Processing & Gateways · 51-200 employees · Est. 2018
Tech stack of Vana

En Vana buscamos una persona con excelente comunicación escrita y atención al detalle, con experiencia en atención al cliente por correo electrónico y chat. Será responsable de brindar soporte, gestionar consultas y dar seguimiento a casos, asegurando respuestas claras, oportunas y de calidad, de acuerdo con nuestros procesos y niveles de servicio.

¿Qué buscamos?

    • Mínimo 2 años de experiencia en Servicio al Cliente o Soporte en Call Center.
    • Experiencia comprobable en cuentas Back Office, soporte escrito o atención por canales digitales.
    • Excelente manejo de correo electrónico, incluyendo redacción, seguimiento, organización y gestión de múltiples casos.
    • Experiencia utilizando plataformas de chat, WhatsApp Business, Messenger, Inbox u otras herramientas de atención digital.
    • Excelente ortografía, redacción y comunicación escrita.
    • Disponibilidad para trabajar en diferentes horarios.

    Será un plus si has trabajado en:

    • Cuentas de Back Office en Call Center.
    • Cuentas de correo electrónico y chat.
    • Soporte al cliente escrito.
    • Gestión de tickets, casos o solicitudes.
    • Procesos donde hayas manejado un alto volumen de consultas simultáneamente.

¿Qué puedes esperar de nosotros?

  • Salario competitivo.
  • Pertenecer a una Fintech guatemalteca en crecimiento.
  • Agradable ambiente laboral.
  • Parqueo colaborativo.
  • Bolsón de beneficios adicionales a los de ley.
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