Customer Success Manager

Join Vantage, a rapidly growing company in the B2B tech and SaaS industry. As a Customer Success Manager, you will be the main point of contact for customers after they subscribe to Vantage. You will lead onboarding, conduct training sessions, solicit product feedback, present business reviews, and advocate for the customer within the company. This role requires a technical background and a passion for helping customers maximize the benefits of the Vantage solution.

Missions

• Lead customers through onboarding, conduct training sessions, solicit ongoing product feedback, and present business reviews.
• Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.
• Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution and advocate on their behalf within the organization.

Profil recherché

- 3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS

- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals

- You have a bias for action and believe in continuous development, ambiguity is in your comfort zone

- Ability to efficiently manage a wide portfolio from SMB up to Commercial accounts

- Previous experience with FinOps Cloud Cost Management solutions

- Strong emotional intelligence and the ability to empathize with customers

- Monitoring and observability expertise

- Relevant Data Visualization / financial product experience

- Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)