Associate Technical Support Consultant

Veradigm • Bachelor's Degree • 5 days ago
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Salary
≈ $11k – $27k per year (Estimated)
Location
Remote/Hybrid (Pune, India)
Seniority
Junior · 1+ year exp
Employment
Full-Time
Overview
Company
Impact
Profile match

Veradigm

Veradigm is a healthcare technology company headquartered in Chicago, Illinois, which was originally founded in 1986 as Allscripts. The company provides a comprehensive suite of solutions including electronic health records, practice management software, revenue cycle management services, and real-world data analytics. It operates primarily within the United States, serving a vast network of healthcare providers, health plans, and life sciences organizations through its integrated data and technology platform.
veradigm.com • HQ: Chicago, United States • Software • Risk Management • Financial Services • Clinical Research • Analytics Platforms • Digital Health • Health Care • Data & Analytics • 501-1000 employees • Est. 1986

Work Location - Pune (Work from office)

Skills

-Excellent verbal & written communications skills

-Excellent problem-solving skills and ability to troubleshoot.

-Basic understanding of Windows Servers

-Exposure on interaction with international clients (US preferred)

-Hands on experience on application/ product support

Responsibilities:-

- Ability to interact professionally with internal stakeholders and all levels of support staff and Engineers.

- Monitor automations using Automation Anywhere Control room and UiPath Orchestrator and respond to errors, exceptions, and performance issues.

- Restart or re-trigger bots as needed and escalate critical issues to the development team.

- Update configuration files to support BOT scaling.

- Assist with bot scheduling in the Control Room and validate post-deployment execution.

- Assist with new client onboarding process.

- Raising support tickets in Jira & ServiceNow

- Proactively reviewing the emails and actively responding to address issues/de-escalate.

Good to have:-

- Familiarity with the US healthcare industry and terminology.

- Automation platforms experience for RPA Operations Support in (UiPath/ Automation Anywhere, etc.,) is preferred.

Academic and Professional Qualifications:

Successful completion of a bachelor’s degree or relevant Technical / Business Experience

Experience:

1-3 years of experience

Benefits

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.

  • Quarterly Company-Wide Recharge Days

  • Flexible Work Environment (Hybrid)

  • Peer-based incentive “Cheer” awards

  • Tuition Reimbursement Program

To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -

https://veradigm.com/about-veradigm/careers/benefits/

https://veradigm.com/about-veradigm/careers/culture/

#LI-SL1 #LI-Hybrid

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!

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