Front Office Supervisor

Main duties:

• Take part in training and implement accordingly

• Conduct daily briefing and delegate task

• Conduct and ensure that employees receive adequate and satisfactory on-the-job training

• Keep his superior informed about all unusual matters concerning any plans affecting his/her area

• Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager

• Play an active role in the team and ensure smooth and satisfactory hand-over between shifts

• Assist in the building of an efficient team by taking interest in their welfare, safety and development

• Coordinate & supervise activities to ensure optimum care and assistance to guests

• Establish and maintain effective employee relations

• Ensure high level of quality services are delivered to guests at all times

• Handling and monitoring of guests complaints and the relevant follow up action required

• Ensure checking-in and checking-out all Hotel guests in a timely and courteous manner

• Assist his superior in ensuring a proper manning during the shift

• Assist his superior in managing the budget efficiently and effectively

• Ensure that daily miscellaneous reports are sent to direct reporting line

• Ascertain that check lists are dully filled and signed

• Handling of paymaster

• Ensure respective TMs are operating as per Quality Management System

• Ensure respective TMs are operating as per S&H regulations and policies

• Establish all quality procedures in collaboration with the quality manager and ensure the follow-up

• Keeping the Superior informed about all unusual matters concerning any plans affecting his/her area

• Play an active role in the team and ensure smooth and satisfactory hand-over between shifts

• Ensure proper follow-up of all entries in the Log Book

• Keep correct Guests details on the system

• Check list of arrivals, departures and billing of guests to ensure correct inputs

• Update occupancy list and submit copy to porter and receptionist / telephone operator

• Keep updated on list of arrivals and departures and plan activities of the day

• Comply with all the sustainability commitments and practices implemented within business units

• Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

• HSC level or equivalent / SC level with professional training experience
• Diploma with specialisation in Front Office from a recognized institution (NC4)
• 3 Years experience in hotels or resorts as Receptionist or Guest Relation and strong familiarity with hotel management system
• Fluent both in English and French, a third language would be an advantage