Outlet Supervisor

Veranda Resorts • 5 days ago
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Salary
≈ $15k – $34k per year (Estimated)
Location
In office (Cascavelle)
Seniority
Senior · 6+ years exp
Employment
Full-Time

First seen by Alion on Oct 7, 2026.

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Veranda Resorts

Veranda Resorts is a hotel group in Mauritius operating five three- and four-star hotels, all located on the seafront and the beach. Its job ads cover housekeeping, guest experience, front office and restaurant supervision. The company is headquartered in Cascavelle, Mauritius.
veranda-resorts.com • HQ: Cascavelle, Mauritius • Hotels & Resorts
Backed by Amethis

Main duties:

    • Take part in training and implement accordingly                                                              
    • Keep superior informed about all unusual matters concerning any plans affecting his/her area                                                                                                       
    • Assist Sub Section as and when required                                                                        
    • Ensure proper grooming of all staffs as per hotel standards                                       
    • Report any complaints or any other problems that may arise                                   
    • Attend to guests special requests                                                                                    
    • Ensure that relevant and up-to-date information is given to guests                        
    • Visit dining tables to check on guests and make sure they are satisfied with food choices and service                                                                                                    
    • Assist in providing the maximum of services & attention during guest stay (anniversary/special diners/etc)                                                                                  
    • Participate in Eco standard/sustainable responsibility set by the hotel                
    • Help promote upselling                                                                                                   
    • Ensure efficient use of materials and equipments to minimise wastage              
    • Ensure energy saving (electricity, water)                                                                    
    • Ensure to be proactive in maximising sales and generating revenue                      
    • Seek ways to cut waste and decrease operational costs                                              
    • Help generate weekly, monthly, and annual reports                                                        
    • Hand-over informations/issues to Superior/Supervisor at the end of shift              
    • Follow strictly the procedure pertaining to section key                                                  
    • Assist in setting the tone and help customers feel welcome                                      
    • Assist at organising and recording daily/monthly objectives review meeting           
    • Oversee all front and back of the restaurant operations                                                
    • Ensure that all administration procedures are strictly followed                                
    • Assist maintaining quality control for all food served                                                     
    • Analyze staff evaluations and feedback to improve the customer’s experience
    • Assist in training new employees and provide ongoing training for all staff              
    • Oversee health code compliance and sanitation standards                                       
    • Ensure that all standards and hotel cash handling procedures are met               
    • Input new ideas for service and products                                                                
    • Ensure that guest receive excellent service and magnifique experience              
    • Comply with all the sustainability commitments and practices implemented within business units                                                                                                        
    • Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society                                                                                           
    Candidate's Profile:
  • SC / HSC level or equivalent with professional training and experience
  • Diploma with specialization in F&B from a recognized institution
  • At least 6 years work-related experience in F&B operations with at least 2 years as Outlet Supervisor in hotels or restaurants.
  • Computer literale including hotel management system
  • Fluent in English and French both written and spoken, a third language preferred
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