Learning and Development- Senior Manager

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing…

In this position you will drive operational excellence, strategic logistical coordination, vendor strategy, and financial oversight across the Global Learning and Development organization. You will architect, optimize, and execute scalable operational solutions for employee onboarding, facilities management, vendor deployment, and intake pipeline management. In this role, you will connect complex tools, data streams, cross-functional teams, and automated workflows while leading the alignment with our evolving digital-first architecture and agent-assisted learning operating models.

Additional responsibilities include:

• Overseeing end-to-end technical training rollouts and complex learning administration for enterprise-wide initiatives. Establishing operational frameworks to govern event execution, trainer resourcing, and capacity planning across both virtual and physical learning environments.
• Directing technical training facility footprint, equipment logistics, vehicle fleet deployment, and large-scale operational training spaces. Leading the end-to-end strategy, design, build, and lifecycle management for physical technical labs powering critical Network training programs.
• Managing high-value SOW (Statement of Work) contractor deployments and schedules for onsite/virtual programs. Leveraging advanced learning analytics to model budget allocations, evaluate spend, track facility utilization, and hold external vendors accountable to performance SLAs.
• Serving as a senior enablement partner within the automated intake funnel, triaging and prioritizing incoming business requests across all enterprise channels. Guiding executive stakeholders toward self-service solutions, smart intake models, and curated, learner-prioritized content structures.
• Driving process optimization across design, delivery, digital, compliance, and enablement teams. Applying continuous improvement principles to identify operational bottlenecks, eliminate process waste, and reduce cycle times from request intake to final deployment.

In this remote role, you'll work from home with occasional in-person trainings and meetings.

What we’re looking for…

You’ll need to have:

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Current HR and/or Learning & Development experience.
• Experience in training delivery and/or instructional design.
• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• A degree.
• Experience with budget management.
• Project management experience.
• Experience managing complex operational throughput, automated demand-management systems, and financial tracking in an enterprise environment.
• Experience in Learning Operations, Learning Administration, and/or Event Planning.
• Project Management Professional (PMP) certification and strong applied project management experience across cross-functional matrixed teams.
• Advanced ability to leverage learning analytics to identify trends, optimize operational performance, and influence stakeholder decision-making regarding financial and facility efficiency.
• Experience applying process design principles (e.g., Lean Six Sigma) to eliminate operational waste, streamline handoffs, and accelerate sprint velocity.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.