Learning and Development- Consultant

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing…

As a Learning Experience Management - Consultant, you will be a critical architect ensuring the integrity and performance of Verizon’s Learning Agent technology and Digital Front door platform. You will bridge the gap between digital product design, content curation, learning analytics, and advanced AI execution. This role requires significant latitude and discretion in engineering robust evaluation frameworks, managing RAG-optimized knowledge pipelines, optimizing automated intake flows, and analyzing AI-ingested variables to deliver accurate, adaptive, and high-impact digital learning experiences.

Additional responsibilities include:

• Validating and optimizing AI agent performance (chatbots, assistants, dynamic interfaces) to ensure learning technology meets technical benchmarks and functions accurately as a “human in the loop” guardrail.
• Managing and curating RAG-ready knowledge bases, metadata taxonomies, and digital content pipelines, ensuring AI agents retrieve accurate, up-to-date learning content without cognitive friction or outdated redundancy.
• Engineering real-time feedback loops, telemetry monitoring, and analytics dashboards to detect and address data drift, inaccuracies, hallucinations, or broken API integrations across the digital portal.
• Supporting the continuous evolution of the Digital Learning Center UI/UX and automated intake funnel, using APIs, webhooks, and prompt engineering to streamline learner journeys and automated request routing.
• Developing advanced reporting models and KPI dashboards (tracking click paths, resolution times, completion, NPS, and behavioral changes) to evaluate learning effectiveness and establish clear business ROI.
• Collaborating across agile sprint teams (with People Leaders, design studios, and technical stakeholders) to rapidly prototype, test, and deploy modernized digital learning experiences and agent capabilities.
• Supporting the enterprise learning measurement strategy, establishing KPIs, evaluation frameworks, and analytics pipelines that measure learner engagement, skill acquisition, and business performance impact.
• Engaging in the multi-tiered learning evaluation initiatives across enterprise programs, utilizing quantitative and qualitative methodologies to isolate learning impact, calculate financial ROI, and optimize learning interventions.
• Executing the strategy, lifecycle, and implementation of executive analytics dashboards and learning data portals, enabling real-time visibility into workforce capability trends and program performance.

In this remote role, you'll work from home with occasional in-person trainings and meetings.

What we’re looking for…

You’ll need to have:

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience in evaluation Data Analytics, and/or Learning Operations.
• Current HR and/or Learning & Development experience.
• Experience in digital learning platforms and digital transformation.
• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• A degree.
• Experience in data modeling, statistical analysis, and business intelligence reporting to drive data-informed decision-making.
• Experience in SQL/API protocols, data evaluation methodologies, and a deep understanding of AI-augmented systems and LLM integration.

• Excellent project management skills and knowledge of process design principles (e.g., Six Sigma).
• Superior ability to leverage real-time analytics to iterate instantly on learning design and effectiveness.
• Experience presenting complex technical models and performance outcomes to Senior Leadership.
• Technical acumen in predictive modeling, machine learning applications in L&D, and automated data pipeline optimization.
• Experience scaling enterprise-wide operations and transitioning human teams toward agent-assisted learning experiences.
• Experience applying process design principles (e.g., Lean Six Sigma) to reduce process waste and drive process throughput.
• Experience in change management methodologies, with demonstrated success in guiding organizations through significant shifts in operational or digital models.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.