Learning and Development- Senior Manager

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing…

As the Senior Manager - Technical AI Learning, Certifications & Change you will lead the design, curation, and strategic adoption of advanced AI learning programs and enterprise certification pathways across the company. Sitting at the vital intersection of advanced technical enablement, strategic change management, and modern learning experience design, you will be responsible for moving our workforce-from software developers and data engineers to business leaders-from basic tool awareness to deep, transformational AI fluency. While our Digital Workplace teams manage tool infrastructure and standard productivity rollouts, you will own the upskilling engine and adoption strategy. You will curate advanced technical curricula (including agentic workflows, enterprise LLM gateways, and developer SDKs). organize industry-recognized certification programs (e.g., Google Cloud, AI Belt tiers), and lead enterprise-wide transformation events like hackathons and coding challenges. Additionally, you will build and execute strategic change management and communication programs that empower, inspire, and prepare our workforce for the future of work.

Additional responsibilities include:

• Curating and structuring advanced learning pathways for software engineers, data scientists, and technical roles covering Agentic AI, Claude Code, prompt architecture, and enterprise LLM Gateways.
• Managing the operational rollout and tracking of vendor certifications (e.g., Google Cloud Professional Certificates, Cloud Hero challenges) and internal tier programs (Yellow, Green, and Black Belt capstone evaluations).
• Partnering with external technology vendors (Google, Anthropic, OpenAI) and academic experts to bring cutting-edge technical content, guest speaker series, and developer masterclasses into the learning ecosystem.
• Developing and executing comprehensive change management and internal communication strategies that address AI adoption barriers, alleviate job displacement fears, and inspire action across diverse employee personas.
• Designing and deploying "Meeting in a Box" toolkits, leader huddle guides, and change agent playbooks to enable mid-level leaders (Band 5/6 Keymasters) to drive local team adoption.
• Partnering with analytics leads to monitor sentiment (Pulse survey data) and design targeted learning interventions for low-engagement business units or frontline cohorts.
• Planning, curating, and executing major technical events (e.g., Enterprise Hackathons, Innovation Sprints)designing problem statements, developer toolkits, and judging rubrics.
• Integrating interactive challenges, arcade scenarios, and peer-to-peer coding competitions to drive hands-on tool experimentation and active skill application.
• Designing high-impact, modern learning deliverables-including video walkthroughs, NotebookLM study artifacts, interactive prompt libraries, and hands-on lab guides.
• Ensuring all advanced learning assets, governance guidelines, and certification paths are seamlessly integrated into the central digital platform.

In this remote role, you'll work from home with occasional in-person trainings and meetings.

What we’re looking for…

You’ll need to have:

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Current HR and/or Learning & Development experience.
• Experiencewith modern Generative AI technologies.
• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• A degree.
• Master’s degree in Learning Design, Organizational Development, Computer Science, or Business Administration.
• Formal certifications in Change Management (Prosci) or Agile/Project Management (PMP, CSM).
• Experience with instructional design.
• Current HR and/or Learning & Development experience.
• Experience designing and curating advanced technical learning paths and/or certification programs for software developers, data engineers, or technical audiences.
• Experience in formal change management methodologies (e.g., Prosci, Kotter) and internal strategic communications for large-scale technology adoptions.
• Experience organizing and hosting large-scale technical events, hackathons, or hands-on developer workshops.
• Experience with modern Generative AI technologies, including LLM capabilities, Retrieval-Augmented Generation (RAG) concepts, prompting frameworks, and/or no-code/low-code agent builders.
• Experience in technical enablement, Developer Relations (DevRel), technical instructional design, and/or enterprise change management in a senior individual contributor capacity.
• Experience managing vendor relationships with major cloud providers (e.g., Google Cloud, AWS) and managing cloud voucher/certification pipelines.
• Background in Developer Relations (DevRel) or Technical Writing, with a knack for translating complex API/SDK documentation into engaging, accessible learning content.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.