Learning and Development- Senior Manager

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing…

In this role you will serve as an individual contributor authority driving the enterprise strategy for learning measurement, effectiveness frameworks, and advanced learning analytics. Operating as a strategic partner across the L&D organization, you will bridge learning design with quantitative impact modeling to optimize learning and development programs. This role demands high-level analytical leadership and autonomy in establishing measurement standards, evaluating learning solution outcomes, developing predictive efficiency models, and establishing metrics frameworks to continuously improve employee learning performance.

Additional responsibilities include:

• Designing and implementing scalable measurement strategies across enterprise learning initiatives to evaluate knowledge retention, behavior change, and overall program efficacy.
• Leveraging quantitative and qualitative learning data to analyze learner pathways, engagement trends, and skill acquisition velocity, translating raw metrics into actionable executive insights.
• Developing predictive ROI models and outcome assessments linking learning interventions directly to business performance indicators and operational efficiency gains.
• Establishing L&D analytics protocols, data collection standards, and continuous evaluation loops across learning platform interactions and delivery channels.
• Partnering with L&D stakeholders, business leaders, and HR analytics teams to recommend data-driven enhancements to instructional design and learning experience architecture.
• Serving as a subject matter expert on learning effectiveness, guiding instructional designers and project teams on embedding measurement mechanisms into curriculum development.

In this remote role, you'll work from home with occasional in-person trainings and meetings.

What we’re looking for…

You’ll need to have:

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Current HR and/or Learning & Development experience.
• Experience focused on learning measurement, learning analytics, instructional evaluation, and/or business impact modeling.
• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• A degree.
• Experience applying evaluation methodologies (e.g., Kirkpatrick model, Phillips ROI) to large-scale enterprise learning programs.

• Experience working with modern learning technologies, LXP/LMS telemetry, and data visualization platforms (e.g., Tableau, PowerBI, Looker Studio, Qlik).
• Proven track record of strategic consultation and presenting complex analytics insights to senior executive stakeholders.
• Master’s degree in Data Science, Industrial/Organizational Psychology, Educational Technology, or related field.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.