Experienced Resource Optimization Specialist, Trust & Safety Operations

Brief info about Vinted 

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life - or even a third.

The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. 

Information about the position 

As a Resource Optimization Specialist, you will act as a key link between Trust & Safety Operations, Workforce Management, Vendor Management, and Product teams. You will evaluate the operational impact of new initiatives, support effective workload planning, and drive improvements in resource allocation and workload management.

In this role, you will collaborate closely with stakeholders across Trust & Safety Operations, Trust Product, Workforce Management, and Vendor Management to develop processes and guidelines that balance business priorities, moderator experience, and operational feasibility.

This position requires strong analytical thinking, stakeholder management, and problem-solving skills. You will help establish scalable processes that improve cross-functional collaboration, ensure resource-related questions are addressed efficiently, and enable Operations teams to deliver targets as effectively as possible.

You will play a key role in shaping the frameworks, insights, and ways of working that allow Trust & Safety Operations to optimise resources, improve workload forecasting, and continuously enhance operational performance.

In this position, you’ll 

• Oversee staffing levels against the workload plan to optimise resources and ensure delivery of targets.
• Act as main point of contact for managing daily workload and resource matters.
• Act as workload knowledge expert in cross-department projects, sharing know-how and feedback.
• Stay in continuous sync with Partner Performance Specialists and key stakeholders, reporting findings on moderation results and managing problem escalations.
• Gather feedback on workload forecasting and make adjustments, improving forecast accuracy over time.
• Identify inefficiencies in resource allocation and workload distribution, recommending and implementing improvements with quantified impact.

About you 

• Have the ability to think quickly and use analytical skills to independently resolve issues as they occur.
• Have strong workload forecasting and resource optimisation skills, producing plans that hold up against actuals.
• Highly collaborative, and prioritise tasks effectively with little supervision.
• Excellent written and spoken English.
• Subject matter credibility, being the reference point others rely on for workload questions.
• Effective coordination, keeping delivery on track across organisational boundaries.
• Coaching and knowledge sharing, raising planning capability across the team.
• Skilled with tools such as Google Sheets and Looker.

Work perks 

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to the office gym
• Confidential Employee Assistance Program (EAP) for you and your family
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Pension plan with flexible contribution options and a matching contribution from Vinted
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• A dog-friendly office

Working at Vinted 

Workation policy

Better balance holidays with workdays by working remotely! Up to 90 days per year in the EU, of these, 21 days can be spent globally. For non-EU citizens, it's 21 days worldwide. This can be combined with time off for vacation or personal time.

Individual Learning Budget

Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.

Hybrid work

Our hybrid model, with 2 recommended office days a week, gives you and your team the flexibility to decide if and when you want to work from home, and when to catch up in person.

Equal Opportunity

We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway - you might still be the perfect match!

The gross monthly salary range for this position is:

€2.767—€3.742 EUR