Resource Optimization Specialist, Trust & Safety Operations

Brief info about Vinted 

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life - or even a third.

The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. 

Information about the position 

As a Resource Optimization Specialist, you will support Trust & Safety Operations and Workforce Management teams by helping align staffing levels with workload plans and operational targets. You will assist with monitoring workload and resource data, preparing reports, gathering feedback on forecasting accuracy, and supporting workload adjustments where needed

In this role, you will assist with monitoring workload and resource data, preparing reports, gathering feedback on forecasting accuracy, and supporting workload adjustments where needed. You will help ensure that resource-related questions are addressed in a timely way, escalating more complex topics to senior specialists when appropriate.

This position requires strong attention to detail, clear communication, collaboration, and developing analytical and problem-solving skills. You will contribute to processes that improve cross-functional collaboration and help Operations teams deliver against their targets as effectively as possible.

You will play an important role in supporting efficient resource planning, accurate reporting, and effective day-to-day workload management across Trust & Safety Operations.

In this position, you’ll 

• Support staffing level assessments against the workload plan to help optimise resources and contribute to target delivery.
• Assist in managing daily workload and resource matters under the guidance of senior specialists.
• Serve as a point of contact for workload-related queries, escalating complex issues where needed.
• Support communication and coordination between Workforce Management, Vendor Management, Partner Performance, and Trust & Safety Operations teams.
• Contribute workload knowledge and feedback to cross-department projects.
• Collaborate with Partner Performance Specialists and key stakeholders by supporting reporting on moderation results and escalating issues where necessary.
• Gather feedback on workload forecasting and help prepare adjustments to improve forecast accuracy over time.
• Maintain accurate workload and resource data to ensure plans and reports remain reliable.
• Contribute to team routines, knowledge sharing, and onboarding support for new team members.

About you 

• You are confident working with data in spreadsheets (Google Sheets/Excel) or BI tools (like Looker) to extract clear, reliable insights.
• You have a working knowledge of workload planning, staffing, or workforce management fundamentals.
• You spot discrepancies, ask the right questions, and are motivated to continuously develop your analytical toolkit.
• You express ideas clearly, keep cross-functional stakeholders aligned, and have excellent written and spoken English.
• You thrive in fast-paced environments, can manage shifting priorities, and navigate evolving processes with ease.

Work perks 

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Free access to the office gym
• Confidential Employee Assistance Program (EAP) for you and your family
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Pension plan with flexible contribution options and a matching contribution from Vinted
• On-site canteen serving delicious homemade food at friendly prices
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• A dog-friendly office

Working at Vinted 

Workation policy

Better balance holidays with workdays by working remotely! Up to 90 days per year in the EU, of these, 21 days can be spent globally. For non-EU citizens, it's 21 days worldwide. This can be combined with time off for vacation or personal time.

Individual Learning Budget

Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.

Hybrid work

Our hybrid model, with 2 recommended office days a week, gives you and your team the flexibility to decide if and when you want to work from home, and when to catch up in person.

Equal Opportunity

We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway - you might still be the perfect match!

The gross monthly salary range for this position is:

€2.158—€2.925 EUR