Senior Manager, Ecosystem Risk

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Overview:

Visa's Regional Ecosystem & Product Risk team is seeking a Senior Manager to support Ecosystem Risk Management across Central and Eastern Europe, the Middle East, and Africa (CEMEA).

This role is a key contributor to Visa's ecosystem risk strategy, driving thought leadership, supporting strategic client engagements, and shaping the evolution of ecosystem risk programs and capabilities across the region. The successful candidate will serve as a trusted advisor to internal and external stakeholders, providing expert guidance on complex ecosystem risk matters, influencing client risk performance, and supporting informed risk-based decision making.

The role requires strong expertise in payment ecosystem risk management, strategic thinking, stakeholder engagement, and the ability to translate complex risk challenges into practical solutions that strengthen the integrity of the payment's ecosystem.

Key Responsibilities:

Drive Ecosystem Risk Thought Leadership and Client Engagement:

• Lead the development and delivery of ecosystem risk thought leadership initiatives that enhance industry awareness and promote effective risk management practices.
• Develop high-quality thought leadership content, including white papers, executive presentations, position papers, and industry insights.
• Partner with CEMEA Risk Strategy and Risk Management teams to deliver risk-related content through client forums, webinars, training programs, and industry events.
• Shape strategic messaging that promotes Visa's ecosystem risk standards, programs, and best practices.
• Support executive and client-facing engagements by providing market insights, risk intelligence, and advisory recommendations.

Lead Complex Ecosystem Risk Case Resolution:

• Serve as a regional subject matter expert on complex, sensitive, and non-standard ecosystem risk situations.
• Provide expert guidance and oversight on high-impact ecosystem risk cases, escalations, and remediation strategies.
• Develop corrective action plans and risk mitigation recommendations for clients facing elevated ecosystem risks.
• Partner with Global Payment Ecosystem Risk and Controls (PERC) to review, assess, and resolve program exceptions, waivers, and policy deviations.
• Provide leadership with balanced, risk-based recommendations aligned with Visa's risk appetite and strategic objectives.
• Drive timely resolution of ecosystem risk escalations while maintaining consistency and governance standards.

Support the Evolution of Ecosystem Risk Programs and Capabilities:

• Partner with regional and global stakeholders to enhance Visa's ecosystem risk framework, services, and client-facing capabilities.
• Collaborate with PERC, Value Added Services, Visa Consulting & Analytics, and Solutions teams to design and enable risk management solutions for clients.
• Support the development and go-to-market strategy for new ecosystem risk services, tools, and capabilities.
• Coordinate regional reviews of global ecosystem risk initiatives and provide recommendations to ensure alignment with regional priorities and market realities.
• Identify risks, opportunities, and adoption challenges associated with new initiatives and escalate them as appropriate.
• Champion effective communication, awareness, and adoption of ecosystem risk programs across the region.
• Proactively identify opportunities to enhance Visa's ecosystem risk programs, standards, and operational effectiveness.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

We are seeking a strategic, client-focused, and results-driven professional with a passion for payments, risk management, and innovation.

Experience and Technical Expertise:

• Bachelor's degree or equivalent professional experience. Advanced degree preferred.
• Minimum 6 years of experience in Risk Management, Compliance, Financial Services, Fintech, Payments, or a related industry.
• At least 3 years of hands-on experience managing merchant acquiring risks and payment ecosystem risks.
• Strong knowledge of Visa Ecosystem Risk programs, standards, controls, and risk management practices.
• Demonstrated experience assessing complex risk situations and developing effective mitigation strategies.
• Advanced experience utilizing automation, analytics, and AI technologies to improve operational efficiency and business outcomes (e.g., Microsoft Copilot, Power Automate, Power BI).
• Strong analytical and problem-solving skills with the ability to convert complex information into actionable recommendations.

Communication and Executive Presence:

• Excellent communication, presentation, and relationship management skills.
• Proven ability to communicate complex concepts clearly and effectively to both technical and non-technical audiences.
• Strong storytelling, narrative development, and executive presentation skills.
• Experience developing impactful content for senior leadership, clients, industry forums, and external engagement activities.

Execution and Delivery:

• Demonstrated ability to manage multiple strategic priorities and deliver results in a fast-paced, matrixed environment.
• Strong ownership mindset with exceptional attention to detail and commitment to execution excellence.
• Ability to independently lead initiatives while effectively coordinating diverse stakeholders.

Stakeholder Management and Strategic Thinking:

• Proven ability to influence and build credibility across all organizational levels and with external stakeholders.
• Strong stakeholder management and partnership skills across regional and global functions.
• Strategic thinker with sound judgment, strong decision-making capabilities, and a risk-based mindset.
• Ability to balance commercial objectives, client needs, and ecosystem risk considerations to drive sustainable business outcomes.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.