Digital Automation Support Analyst - PuneVOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a Digital Automation Support Analyst to provide first-line support for automation workflows and digital tools across Core Transport. The individual will play a key role in maintaining automation stability, resolving issues, collaborating with operational teams, and contributing to the development, testing, and deployment of new automation initiatives. This role suits individuals with strong scripting capability, hands-on problem-solving skills, and experience in IP and transmission networking.

What you will do

• Act as the first point of contact for automation-related queries, resolving or escalating issues promptly.
• Support the smooth running of automation tools and scripts to minimise disruptions.
• Collaborate with operational teams to gather requirements, document processes, and identify automation opportunities.
• Assist in testing, deploying, and monitoring new and existing automation workflows to ensure they meet operational and quality standards.
• Maintain accurate documentation of automation assets, changes, and incident records.
• Contribute to user guides, training materials, and internal knowledge-sharing sessions.
• Participate in process reviews and suggest improvements aligned with digital transformation objectives.
• Demonstrate continuous learning and adaptability to new automation tools and emerging technologies.

Who you are

• 7-8 years of experience supporting automation, scripting, or digital tooling.
• Proficiency in Python, including experience with libraries such as pexpect; familiarity with Bash, PowerShell, or Java is desirable.
• Experience in troubleshooting and resolving technical issues.
• Strong understanding of APIs, database management, and SQL.
• Knowledge of IP and transmission networking; Network+ or CCNA certification is advantageous.
• Exposure to DevOps or software engineering environments is beneficial.
• Analytical mindset with strong communication and collaboration skills.
• Ability to work 9 AM-5 PM UK hours.
• Degree or equivalent experience preferred.

Not a perfect fit

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best

Whats in it for

(Inferred from the nature of the role, as no explicit details were provided in the prompt.)

• Opportunities to contribute directly to automation-driven transformation.
• Exposure to modern tools, scripting languages, and network technologies.
• Collaborative work environment with opportunities to support cross-functional teams.

Experience in large-scale digital operations within a global telecommunications environment

What skills you will learn

(Inferred from responsibilities and context.)

• Advanced automation workflow support and optimisation.
• Enhanced scripting capability across Python and other languages.
• Broader exposure to networking technologies within IP and transmission domains.
• Experience in DevOps-aligned environments and testing frameworks.
• Improved documentation, knowledge management, and stakeholder interaction skills.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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