Customer Experience Agent (Japanese Speaking)

Join Whatnot, the largest live shopping platform in North America and Europe. As a Customer Experience Agent, you will be responsible for ensuring a positive experience for our customers by resolving issues related to payments, orders, shipments, and general questions. You will become an expert in the Whatnot product, processes, and systems, and work with other departments to troubleshoot and resolve open questions. This is a remote position, but candidates must live within commuting distance of our Tokyo hub.

Missions

• 顧客とのやり取りを通じて、ポジティブな体験を確保し、顧客の問題を解決する。
• 支払い、注文、出荷、一般的な質問に関するすべての顧客の問題を高品質かつ迅速に解決する。
• Whatnotの製品、プロセス、システムに関する専門知識を深め、ユーザーにとってポジティブな結果を促進する。