Asset & Configuration Engineer

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Must have 1-3 years of experience into Software Asset Management.

Provide Technical Support for Desktop, Lotus Dominos mail client and MS office products.

Installation and troubleshooting of Operating systems (Windows 10)

Assisting users for any issues in their day-to-day IT operations

Monitoring the pending tickets and ensure regular updates

Troubleshooting 1st level Local network related issues

Troubleshooting 1st level laptop hardware related issues

Monitor the ticket SLAs and act against the SLA warnings

Troubleshoot application related issues

Configure & update Antivirus software

Resolve all Hardware and Paper Jam Issues with respect to Printers

Coordinate with Hardware support teams and resolve any hardware failures in the printers

Resolve any issues for the print service due to virus in the network.

Basic understanding on working of Active Directory, DNS, DHCP

Should have experience of software Vulnerabilities management & End of life and Blacklisted software management of endpoint devices.

Should have knowledge of software Installation, Updating and Removal.

Should have basic knowledge any software license management tool

Should have basic knowledge of Excel and reporting.

Should have knowledge of Windows patching and troubleshooting on endpoint devices

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Mandatory Skills: Software Asset Management

.Experience: 1-3 Years

.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.