Network Engineer

Responsibilities:

• Ensure uninterrupted day-to-day IT operations across end-user systems, network, and enterprise tools.
• Lead IT support (L1/L2) to deliver timely resolution of user issues and service requests.
• Oversee device management, access provisioning, and onboarding/offboarding processes.
• Maintain IT security controls, patching, and compliance hygiene.
• Manage incidents, perform root cause analysis, and implement preventive actions.
• Coordinate with vendors and internal stakeholders to meet service expectations.
• Maintain documentation and ensure proper knowledge transfer for transition.

Requirements:

• 5-8 years of experience in internal IT infrastructure and support.
• Hands-on experience with: End-user computing (Windows/Ubuntu/Mac management), Google Workspace, Video Conference Support and Scheduling, Networking and firewall management, Cloud platforms (AWS/GCP), Identity and access management (AD, Google OAuth, SSO, MFA).
• Working knowledge of IT security and compliance practices.
• Prior experience handling IT operations independently or in a lead role.

Key Expectations:

• Ensure service continuity with minimal disruption to business operations.
• Provide dependable and responsive IT support to internal users.
• Stabilise ongoing operations and close critical gaps, if any.

Skills

AWS, Firewalls, GCP, Network