Associate Account Manager (SMB)
Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Oct 8, 2026.
Join Grubhub as an Associate Account Manager in the Restaurant Success team. In this role, you will manage an assigned book of business, focusing on retention and engagement with restaurants. You will serve as the key contact for restaurants, resolving issues, improving satisfaction, and driving long-term partnerships. Additionally, you will handle a round-robin queue, resolving partner issues and updating account information as needed. Benefits include a 401k with employer match, medical, dental, and vision insurance, and learning and development opportunities.
Missions
- Gérer un portefeuille d'affaires assigné, en mettant l'accent sur la rétention et l'engagement des restaurants.
- Prévenir l'attrition des commerçants en communiquant avec ceux qui souhaitent annuler, en résolvant leurs problèmes sous-jacents.
- Aider les commerçants à attirer de nouveaux clients, à augmenter les commandes et à améliorer la qualité du service en fournissant un soutien marketing.
Profil recherché
- 1-2 years of customer service experience. Experience working with restaurant owners is a major plus. Restaurant experience is also a plus!- Strong verbal and written communication skills; ability to communicate clearly, appropriately, and professionally to clients/internal audiences
- Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
- Be flexible while handling assignments and prioritize as needed by the business
- Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs. Experience with Salesforce.com, Zendesk, or similar CRMs is a plus!
- Expertise in problem-solving skills - identifying root causes, customer needs, and providing solutions quickly and efficiently in real-time
- Passion and aptitude for working in a fast-paced and fast-growing environment
- Must successfully complete training for this role and demonstrate proficiency in the material learned
- Positive attitude, reliability with good attendance and punctuality, operational know-how, team spirit, and commitment to the job
- Comfortable making outbound calls on the phone