Associate Account Manager (Enterprise Restaurants)

Join Grubhub as an Associate Account Manager, where you'll be a dedicated advocate for high-value enterprise restaurant accounts. In this role, you'll drive long-term retention, elevate operational performance, and turn everyday challenges into growth opportunities for our partners. If you're passionate about the restaurant industry and enjoy solving complex problems, we encourage you to apply.

Missions

• Act as a dedicated, trusted contact for enterprise restaurant accounts, helping owners and operators feel supported and confident in their Grubhub partnership.
• Establish strong relationships with partners by actively listening, anticipating operational needs, and providing clear, dependable follow-through.
• Review important metrics to help restaurant partners spot operational wins, challenges, and opportunities to grow their business.

Profil recherché

- Operational Adaptability: Proven ability to manage competing priorities in a fast-paced, evolving ecosystem while consistently meeting turnaround expectations and quality standards

- Informed Problem Solving: Ability to assess complex partner needs, trace issues to their root causes, and use performance data to tell a compelling story and drive solutions

- 1-2+ years of experience in Account Management, Customer Success, Merchant Operations, or Client-Facing Support (experience working with restaurants or in high-volume SaaS/Marketplace environments is a strong plus)

- Technical Aptitude: Tech-savvy with experience using CRMs (Salesforce, Zendesk), workflow tools (Jira), and standard productivity suites (MS Office, Google Workspace)

- Clear & Professional Communication: Exceptional written and verbal communication skills; comfortable conducting high-touch phone check-ins, delivering executive-level updates, and managing difficult partner conversations with polish and tact