Receptionist / Office Coordinator

We are looking for an organized and proactive Receptionist / Office Coordinator to be the first point of contact at a boutique, premium office building in Mivida Business Park, New Cairo. You will run the front desk, deliver a hospitality-level welcome to tenants and visitors, and coordinate day-to-day building administration alongside the Facilities Management team.

Front Desk & Visitor Experience

• Welcome tenants, visitors, clients and contractors professionally and direct them to the right office or meeting space.

• Manage visitor registration, access cards and visitor badges in line with building security procedures.

• Answer and route phone calls, emails and walk-in inquiries promptly and courteously.

• Receive, log and distribute mail, couriers and deliveries to tenants.

• Keep the lobby and reception area presentable, organized and welcoming at all times.

Tenant & Building Coordination

• Act as a day-to-day liaison between tenants and the Facilities Management team.

• Log tenant service requests and maintenance complaints, follow up with the relevant teams, and confirm close-out with tenants.

• Coordinate contractor and vendor visits, work permits and access for fit-out or maintenance works.

• Manage bookings for shared spaces (meeting rooms, parking, common areas) where applicable.

• Circulate building notices and announcements to tenants (shutdowns, maintenance schedules, events).

Administration & Reporting

• Maintain accurate records: visitor logs, tenant contact directory, key/access-card register, and service-request trackers.

• Prepare simple daily/weekly reports, correspondence and documents for the Facilities Manager.

• Track office supplies and reception consumables and raise purchase requests when needed.

• Support onboarding of new tenants (welcome packs, access cards, building rules and contacts).

• Escalate security, safety or emergency issues immediately and follow building emergency procedures.

Working Hours

• Full-time, on-site — Saturday to Thursday, standard office hours; occasional flexibility required for building events or urgent matters.

Requirements

• Bachelor's degree in any discipline (Business Administration, Tourism & Hotels or Languages is a plus).

• 2–5 years of experience in reception, front desk, office coordination or customer service — ideally in a corporate office building, business park, hotel or serviced-office environment.

• Excellent spoken and written English and Arabic.

• Strong proficiency in MS Office (Outlook, Word, Excel) and comfort learning new systems (access control, ticketing / request trackers).

• Professional appearance and a warm, confident, hospitality-minded attitude.

• Highly organized, detail-oriented and able to multitask in a busy front-desk environment.

• Strong communication and follow-up skills; able to handle tenant requests and complaints calmly and diplomatically.

• Discreet and trustworthy when handling confidential information.

• Residing in or near New Cairo / Fifth Settlement is preferred.

• Previous exposure to facilities management or property management is a plus.