Sales Operations Manager
First seen by Alion on Sep 14, 2026.
Lead and manage the Sales Operations function, translating sales strategy into operational plans, workflows, and controls across all projects.
Own the end-to-end sales cycle — lead allocation, reservation, contracting, payment plans, cancellations, refunds, and transaction completion — ensuring accuracy and compliance at every stage.
Set and govern Sales Operations policies and internal controls (reservation rules, discount approvals, cancellation & refund policy), ensuring full regulatory and company compliance.
Own the CRM/ERP system and unit inventory management, ensuring real-time data accuracy and full alignment between Sales, Finance, and the sales floor.
Build and present Sales KPIs, forecasts, and management dashboards, delivering insights and recommendations to senior leadership.
Manage the Sales Commissions cycle end-to-end — calculation, validation, approvals, and payout coordination with Finance/HR — in line with company policy.
Lead, develop, and performance-manage the Sales Operations team, building capability to support multi-project scale.
Act as the operational link between Sales, Finance, Legal, and Customer Service, resolving cross-functional issues to protect revenue and customer experience.
Requirements
7–10 years of progressive experience in Sales Operations, including proven managerial/team leadership experience, preferably within a Real Estate Developer.
Strong knowledge of Real Estate Sales Operations, CRM / ERP, Unit Inventory, Contracts, Payment Plans, and Sales Commissions.
Strong Sales Reporting, Forecasting, KPI Management, and Data Analysis skills.
Advanced Microsoft Excel skills.
Strong leadership, decision-making, problem-solving, and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced real estate environment.