IT Support Specialist

Job Description

ABOUT XACTLY

Xactly is the global leader in AI-driven Sales Performance Orchestration. We help enterprise organizations align revenue strategy with execution — connecting planning, incentives, and performance in one Intelligent Revenue Platform. Trusted by industry leading companies worldwide, Xactly empowers sales teams to perform at their peak.

THE OPPORTUNITY – IT Support Specialist

In this role, you will be part of a high-performing team that shapes the future of Global IT Infrastructure and Support Operations. You will collaborate across teams, solve complex challenges, and contribute to delivering high-impact outcomes for internal stakeholders and our global user community, providing critical on-site support for the Bangalore office.

What You'll Do

• Deliver end-to-end helpdesk and desktop support across macOS, iOS, and Windows environments, including hardware/software troubleshooting, printer maintenance, and Zoom Room conference setups.
• Provision, configure, and maintain IT infrastructure, cloud applications (Google Workspace, Box, Zoom, Okta, Atlassian), and virtual/physical Linux servers.
• Manage identity access (SSO), user account provisioning/deprovisioning, and administrative security workflows behind the enterprise firewall.
• Oversee asset lifecycle management, surplus inventory forecasting, IT procurement, vendor coordination, and helpdesk ticket resolutions.
• Support network operations (LAN/WAN, Wireless, Firewalls), server patching, vulnerability management, and virtual machine backup/recovery processes.
  
  

What You'll Bring

Must-Have Skills

• BE degree in Information Technology or equivalent field.
• 2+ years of desktop support experience supporting MacOS, Windows, iOS, MS Office, VPN, and remote access technologies.
• Proven experience managing IT helpdesk ticketing systems, asset management workflows, and IT vendor coordination.
• Demonstrated working knowledge of enterprise cloud and identity tools (Okta, Google Apps, Box, Zoom, Atlassian).
• Foundational understanding of network administration (LAN/WAN, Wireless, Firewalls) and Linux server maintenance.
  
  

Good-to-Have Skills

• Experience with Mobile Device Management (MDM) platforms, such as Jamf.
• Familiarity with virtual machine (VM) backup, recovery, and security vulnerability tools.
• Technical certifications in network administration, security, or system administration.
  
  

WHY XACTLY

Benefits And Perks

• Paid Time Off (PTO)
• Comprehensive Health and Accidental Insurance Coverage
• Tuition Reimbursement
• XactlyFit Gym/Fitness Program Reimbursement
• Free snacks onsite (if you work in office)
• Generous Employee Referral Program
• Free Parking and Subsidized Bus Pass (a go-green initiative!)
• Wellness program
  
  

OUR VISION: To power the revenue engine of the companies changing the world.

OUR CORE VALUES: Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we're committed to upholding them by delivering the best we can to our customers.

Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us