Senior CRM Developer

Purpose:

The Senior CRM Developer role, designs, configures, deploys, and supports the enterprise CRM (e.g., Microsoft Azure, Salesforce application development Platform) and applications (e.g., Salesforce, Salesforce Marketing Cloud, Microsoft Power BI) across the University. The role leads the development, implementation, and support of critical enterprise solutions that provide a complete view of students, staff, alumni, contacts, prospects, and donors' consolidated data, improved engagement, and improves compilation of valuable data and information.Under the direction of the Manager, Student Information System, the Senior CRM Developer role provides advanced system architecture, development and knowledge transfer on the enterprise platform and cloud infrastructure configuration. The role is adept at problem assessment and searches for and implements practical solutions. The Senior CRM Developer role ensures the enterprise CRM system is perpetually and consistently accessible, functioning efficiently, and confidential data is protected and secure. The Senior CRM Developer role creates, configures, and maintains system components using advanced CRM platform tools and/or custom code. The role develops application functionality and/or extensions to provide reliable, stable, and efficient software solutions and service. The Senior CRM Developer serves as the technical lead for the enterprise CRM platform and is responsible for technical design, recommending business optimized and enterprise architecture aligned solutions and options, performing reliable and efficient development work, QA testing, and implementing solutions. The role will be the technical lead in delivering new integrated business solutions and streamlining technology platforms to help enable a culture of service excellence at the university.The role articulates and shares how a culture of modern application delivery techniques brings development and operations together for faster delivery times, enables digital transformation, and breaks down silos at York University.

Education:

University degree in Computer Science, Software Engineering, Computer Engineering, IT or related field, or an equivalent of four years' recent experience (defined as within the last five years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.

Experience:

• Seven (7) years' related Information Technology experience, which includes a minimum of:
• Five (5) years' hands-on experience in analysis and programming using Salesforce Apex or Java, with Oracle or MS SQL, and integrated environment management tools (such as SQL Server Management Studio).
• Two (2) years' experience in production application support and maintenance.
• Two (2) years' experience in project life cycle activities on development and maintenance projects.Experience with major relational databases (such as Oracle, MS SQL, Azure) is required along with experience in CRM Solutions (i.e., Salesforce) and Cloud platforms (i.e., Microsoft Azure). Experience with Salesforce Application Development Platform and Salesforce Flow Automation, and process design is preferred and experience in directing the work activities of other team members is beneficial.

Skills:

• Excellent analytical and evaluative skills.
• Excellent written communications skills.
• Excellent oral communication skills.
• Effective organizational skills.
• Demonstrated ability to work and communicate with the external community in a professional and business-like manner.
• Ability and willingness to work effectively as a member of a team.
• Strong service orientation coupled with an ability to assess the operational significance of a problem and to set priorities accordingly.
• Ability to exercise tact and diplomacy, maintain confidentiality, and deal calmly and effectively with people.
• Ability to attend accurately to details, meet short/long term deadlines, set priorities and work effectively under pressure.
• Ability and willingness to keep up to date with application development tools.
• Solid deployment skills within application and web servers.