IT Quality Assurance Analyst, Senior

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about-locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

We're seeking a Senior Quality Assurance Analyst with strong Salesforce (SFDC) domain expertise to lead quality assurance strategy and test automation across Sales, Service, and integrated enterprise platforms. This role requires hands-on experience with modern test automation frameworks using Tricentis Tosca or Playwright, applied thoughtfully to Salesforce-centric and web-based applications. You will partner closely with Sales, Marketing, Customer Service, and IT teams to ensure high-quality, scalable, and reliable Salesforce solutions by leveraging automation, API testing, AI-assisted development techniques, and CI/CD pipelines in an Agile environment

Salesforce-Focused Quality Assurance Strategy

• Lead QA efforts for Salesforce (SFDC) platforms including Sales Cloud, Service Cloud, and integrated enterprise systems.
• Define and execute end-to-end test strategies covering Salesforce configurations, customizations, workflows, validations, and integrations.
• Apply risk-based, business-process-driven testing aligned to CRM, sales operations, marketing, and customer service use cases.

Test Automation (Tosca or Playwright)

• Design, build, and maintain automation frameworks using Tricentis Tosca or Playwright for Salesforce and web applications.
• Use Tosca (model-based automation, Vision AI, API testing) to support enterprise-scale regression and integration testing where applicable.
• Use Playwright to implement robust, code-based UI automation, focusing on speed, reliability, and maintainability.
• Leverage AI-assisted / “vibe coding” approaches using tools such as GitHub Copilot, Claude Code, or Cursor to accelerate development and iteration of Playwright automation scripts, while ensuring code quality, readability, and long-term maintainability.
• Apply the right automation approach for the use case, balancing low-code and code-based strategies.

API, Integration & End-to-End Testing

• Validate Salesforce integrations using API testing (REST/SOAP), middleware, and downstream enterprise systems.
• Ensure end-to-end test coverage across Salesforce, web applications, and integrated platforms.

CI/CD, Release Quality & Agile Collaboration

• Integrate Tosca or Playwright automation into CI/CD pipelines (e.g., Flosum, Azure DevOps, Jenkins).
• Enable unattended and parallel execution with clear, actionable reporting and dashboards.
• Establish and enforce quality gates for Salesforce and web application releases.
• Participate in backlog grooming, sprint planning, sprint reviews, and retrospectives with a quality-first mindset.

Test Data, Defect Management & Stakeholder Communication

• Drive Salesforce-specific test data strategies, including reusable and dynamic test data.
• Lead defect triage, root cause analysis, and quality risk assessments.
• Communicate quality insights and release readiness clearly to business and technical stakeholders.

Enablement & Best Practices

• Coach teams on Salesforce QA best practices, automation standards, and scalable test design.
• Promote consistency, reusability, and maintainability across test assets and frameworks.

• Required

  • Bachelor’s degree (4 years) in Computer Science or a related field (preferred).
  • 4+ years of hands-on QA experience, with strong focus on Salesforce (SFDC) platforms.
  • Proven experience testing Salesforce business processes (Sales Cloud, Service Cloud, CRM workflows).
  • Hands-on experience with Tricentis Tosca or Playwright for test automation.
  • Strong understanding of automation framework design, test stability, and maintainability.
  • Experience with API and integration testing.
  • Solid knowledge of CI/CD pipelines and Agile/Scrum practices.
  • Experience with JIRA and test management tools such as ALM Quality Center or qTest.
  • Excellent analytical, communication, and cross-functional collaboration skills.

  Preferred

  • Salesforce certifications or formal Salesforce training (Admin, Platform App Builder, or equivalent).
  • Experience testing Salesforce integrations with ERP, e-commerce, or middleware platforms.
  • Tosca certifications (AS2, AE2, TDS1/TDS2).
  • Experience optimizing Playwright test suites for performance and parallel execution.
  • Knowledge of AI-assisted / “vibe coding” techniques using tools such as GitHub Copilot, Claude Code, or Cursor for developing and accelerating Playwright automation scripts.
  • Knowledge of Sales, Marketing, and Customer Service domains.

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.