Appraisal Review Specialist

About the team

The Specialist I, Mortgage Underwriting, supports the reviewing residential real estate appraisal reports for U.S. conventional mortgages and, over time, may support FHA appraisal reviews as well. The Appraisal Review Specialist at Zillow Home Loans (ZHL) is a key member of a new India-based collateral risk team focused on driving both loan quality and operational efficiency.

Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

About the role

The Appraisal Review Specialist at Zillow Home Loans (ZHL) is a key member of a new India-based collateral risk team focused on driving both loan quality and operational efficiency. This role is responsible for reviewing residential real estate appraisal reports for U.S. conventional mortgages and, over time, may support FHA appraisal reviews as well.

You will provide a collateral risk opinion that supports sound underwriting decisions, ensures alignment with agency/investor guidelines, and helps streamline our end-to-end mortgage operations. This team sits tangential to underwriting and partners closely with processing, helping to reduce defects, rework, and cycle time while protecting ZHL from collateral risk.

This role has been categorized as an Office position. “Office” employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

Who you are

What you’ll do:

Collateral risk & appraisal review

• Review residential appraisal reports for conventional and FHA loans, ensuring they meet ZHL standards and applicable investor/agency guidelines.
• Assess collateral risk by analyzing subject property characteristics, market conditions, comparable selection, adjustments, reconciliation of value, and property photos.
• Identify appraisal deficiencies, inconsistencies, or red flags (e.g., market anomalies, condition/quality mismatches, unsupported adjustments, data errors).
• Recommend appropriate actions, including appraisal clearance, revision requests, desk reviews, and escalations, to protect ZHL from collateral-related loss.

Quality, efficiency, and risk management

• Apply a defect-prevention mindset, focusing on clear, actionable feedback that reduces rework from appraisers and downstream teams.
• Balance quality and speed, consistently meeting or exceeding SLA expectations for turn times and review volume without compromising risk standards.
• Support implementation of appraisal review tools, checklists, job aids, and standard operating procedures (SOPs) that drive consistency across the team.

Cross-functional collaboration

• Partner closely with processing to surface collateral-related conditions and resolve issues quickly.
• Work tangentially with underwriting to help structure effective appraisal revision requests, escalation paths, and edge-case interpretations.
• Communicate clearly in writing and in meetings, documenting review outcomes, rationale, and recommendations in a way that’s easy for non-appraisal experts to understand.

Continuous improvement in a new team

• Share recurring defect patterns and risk themes with leadership to drive process, training, and policy updates.
• Contribute to a learning-oriented, collaborative culture, including participation in calibration sessions, quality huddles, and knowledge sharing within the team.

What you’ll bring

• 3+ years of recent experience reviewing residential appraisal reports for a U.S. mortgage lender, investor, or AMC, with direct accountability for collateral risk.
• Strong working knowledge of U.S. residential appraisal concepts, including:
• Property types, highest and best use, neighborhood/market analysis
• Sales comparison, cost, and/or income approaches (as applicable)
• Comparable selection, adjustments, and reconciliation of value
• Demonstrated ability to interpret and apply U.S. agency/investor guidelines for collateral (e.g., conventional; exposure to FHA a plus).
• Proven track record of meeting production and quality targets in a high-volume environment.
• Excellent written and verbal communication skills in English, with the ability to provide clear, structured feedback to processing and underwriting teams.

Get to know us

At Zillow, we’re reimagining how people move-through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry-and your career-forward, together.

Zillow Group is committed to fostering an inclusive, innovative environment and to providing equal employment opportunities. We comply with applicable laws that prohibit discrimination in employment and recruitment.

If you have a disability or special need that requires accommodation during the recruitment process, please contact your recruiter directly.

Qualified applicants will be considered for employment in accordance with applicable law.