Customer Success Executive

About Zippee:

• Zippee is building India's leading Quick Commerce network for consumer brands.
• Brands connect their online stores to Zippee and unlock 30-minute, 60-minute, and same-day delivery through our nationwide dark store network.
• Our team is ex. Retention Science, oracle SCM, zomato, & from institutions like Hindu College, BITS Pilani, and the University of Southern California.
• Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Job Description:

• We're looking for passionate Customer Success Executives to onboard and launch India's leading marketplaces and D2C brands on Zippee's Quick Commerce network.
• This is a high-pressure, 0-handholding environment where no task is beneath you if it moves the mission forward. We move fast, set a high bar, and we're not for everyone.
• This is an opportunity to gain hands-on exposure across Customer Success, Operations, Sales, and Go-to-Market launch in a fast-growing quick commerce startup. Think: the Launcher Program at Uber or DoorDash.
• This is an in-person role based at our Gurugram HQ and involves extensive travel across India.

Responsibilities:

• Own the post-sales customer journey while working closely with Operations, Product, Procurement, Tech, and Sales to ensure successful execution.
• Travel extensively across India to support brand launches, dark store operations, and on-ground execution.
• Track key operational metrics, project milestones, and ensure timely execution across cross-functional teams.
• Build strong relationships with brands, resolve operational challenges, and drive customer success.

Requirements:

• Bachelor's degree in Business or related field from a reputed college. MBA is highly preferred.
• 0-3 years of experience in Customer Success, Operations, Project Coordination, or Client Servicing.
• Excellent communication and stakeholder management skills along with proficiency in MS Excel/Google Sheets.
• Comfortable with frequent travel across India.
• Ability to thrive in a fast-paced quick commerce startup environment.
• You must have your own laptop.