Ada
ada.cx
Actively hiring
Customer Support & Help Desk Software
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Overview
Ada is a Toronto company founded in 2016 that automates customer service conversations for large consumer brands. Its platform resolves support requests across chat, email and voice using large language models grounded in a company's own knowledge and systems, and it reports resolution rates rather than deflection alone. Customers include telecoms, fintechs and marketplaces that handle high volumes of routine enquiries.
News
Ada: Architecting fanatical CX loops that power AI agents
Founders Mike Murchison and David Hariri spent months as customer service agents working support desks before writing a single line of code.
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Ada Study Finds Consumers Prefer "Always-On" AI Customer Service, But Only When It Can Successfully Resolve Their Issue
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Malaysia Airlines Selects Ada's Agentic Customer Service Platform to Power Improved Travel Experiences
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Ada Revenue 2024: $70.6M Est. ARR, $1.2B Valuation
Ada 2024 estimated revenue: $70.6M ARR (up from $57.9M in 2023). Valuation: $1.2B. Total funding: $192.2M across 4 rounds. HQ: Canada Updated Nov 28, 2025.
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Industry Leader Sal Uslugil Joins Ada to Scale the Next Generation of Enterprise Customer Service
/CNW/ - Ada, the platform trusted by global enterprises to deliver extraordinary customer service, is excited to announce the appointment of Sal Uslugil as...
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Ada Supports $500B Customer Service Labor Market with AI Agent Powered by Microsoft Azure OpenAI Service
/CNW/ - Ada, the AI-native customer service automation company, today announced that companies leveraging Ada
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Ada Enhances AI Agent for Customer Service on the Path to Enable 100% Automated Resolution Rate
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Ada Launches new Customer Service AI Agent Powered by the Ada Reasoning Engine to Maximize Automated Resolutions
/PRNewswire/ -- Ada, the world
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Tech stack
Technologies named in job postings at Ada over the last 12 months, by layer, with the share of postings for each.
Technologies in use
18
Postings analysed
13
Stack modernity
75/100AI adopter
Cloud & platforms
AWS31%
Azure15%
GCP8%
Postman8%
AI & ML
LLM8%
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Full Ada tech stack
18 technologies · by team · pay by technology · changes · similar stacks
Salary insights
Compensation ranges based on this company's open jobs
Median
$194k
Typical range
$120k – $269k
Open positions
2
2
Jobs
Junior
50%
Senior
50%
| Level | Jobs | Median | Typical range |
|---|---|---|---|
| Junior | 1 | $120k | $120k |
| Senior | 1 | $269k | $269k |
Highest paying role
Enterprise Account Executive, DACH & Nordics
$269k
Normalized to USD per year
Growth
Hiring Momentum
87/100
Scaling fast
Open positions
7
4 opened / 7 closed in 30 days
Median time-to-fill
94 days
faster than 15% of the market
ATS activity
Every ~4 hours
Today
Hiring Dynamics
+100%
Hiring Focus
The percentage next to each role is its share of the company's job openings over the last 90 days; the arrow shows the shift versus the previous period.
Solutions
44% ▼
Sales
33% ▲
DevOps
11% ▼
Marketing
11% ▲
Actively hiring for Sales (+3 in 30 days)
Activity Timeline
New location: Canada
Oct 2026
New location: United Kingdom
Oct 2026
New location: Germany
Oct 2026
New location: United States
Oct 2026
Added Microsoft Office to stack
Sep 2026
Added Google Workspace to stack
Sep 2026
Added SIEM to stack
Sep 2026
Added DLP to stack
Sep 2026
Added Postman to stack
Sep 2026
Added Jira to stack
Sep 2026
Offices
Where the company hires and what each office is for
Cities
1
Hiring now
0
Countries
1
Toronto
Canada
HQ
Hybrid - Toronto
200-500 est. staff
Jobs
≈ $57k – $115k per year (Estimated) • In office • 3+ years exp • Canada
Ada
AI Agents
Edge AI
Management
Monday.com
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≈ $71k – $163k per year (Estimated) • In office • United Kingdom
Ada
AI Agents
Edge AI
Management
Monday.com
Apply
≈ $66k – $141k per year (Estimated) • In office • Canada
Ada
AI Agents
Edge AI
Management
Monday.com
Apply