CallMiner, Inc. news and milestones

CallMiner named a Strong Performer in Forrester Wave Q3 2026 for customer feedback management and analytics solutions.

Learn 12 customer satisfaction survey best practices, common mistakes to avoid, and how to combine survey feedback with conversation intelligence for a clearer view of customer e…

Explore CallMiner's 2026 CX Landscape Report findings on CX automation, customer intelligence, AI and why human expertise remains critical to better outcomes.

Explore 10 practical AI use cases for customer experience, from self-service and agent support to analytics, quality management and compliance.

Learn what contact center automation is, its key benefits and top use cases, plus best practices for improving customer experience and agent performance.

Learn how AI-driven coaching helps contact centers improve agent performance, scale training, deliver real-time guidance, and provide personalized feedback across every interacti…

CallMiner

Six new companies landed on the list of best places to work with 100 to 249 employees. Is your employer one?

Something curious has happened in software: Nearly every established seller of enterprise tools started marketing the same general-purpose AI agents that aim to handle everything…

Also, CallMiner debuts agentic AI advancements and Fathom updates its meeting assistant.

CX Today covers news including Agentic AI, Agentic AI in Customer Service, AI Agents, Artificial Intelligence, Automation, Autonomous Agents, CCaaS, Help Desk Software and more.

Although AI deployments are up over 2024, many organizations are moving ahead without the governance structures to mitigate AI risk.

The leader in AI conversation intelligence is taking CX to the next level, unveiling a new virtual agent solution that aims to revolutionize customer interactions across voice, c…

When DeepSeek released its high-performing open-source artificial intelligence earlier this year, Microsoft CEO Satya Nadella predicted that the price of AI models and applicatio…

The AI company acknowledges that last week's update to ChatGPT made it too informal and friendly, prompting it to pull its release.

CallMiner is recognized by QKS Group for its advanced AI, platform scalability, and customer experience capabilities for fourth consecutive year WALTHAM, Mass.--(BUSINESS WIRE)--…

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of people frustrated.

Amazon Q in Connect gets more Gen AI capabilities for agents, CallMiner debuts AI Assist for its platform and Druid launches quality assurance testing for AI Agents. Also, Sembly…

Enterprises must uncover meaningful customer insights

CallMiner adds gen AI summaries, real-time agent assist and workflow tasks to improve CX, CRM and conversation intelligence.

Understand common AI adoption challenges in CX and strategies to overcome them.

One theme at this year's event was unmistakable: the omnipresence of AI (particularly LLMs) and Generative AI across every session and discussion.

CX Today covers Contact Center & Omnichannel news including and more.

CX Today covers Customer Analytics & Intelligence news including and more.