Gladly
gladly.ai
Actively hiring
Custom Software Development
Customer Support & Help Desk Software
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Overview
News
Technologies
Salaries
Products
People
Growth
Offices
Jobs
Financials
Funding and backers
Total raised
$76M
2 rounds on record
Latest round
$40M
Venture round · Sep 2024 · 2 yr ago
Team
3
US Form 5500 (plan participants) · Dec 2025 · 0% in a year
Hiring now
3
+2 posted in 30 days
Backers
8
Greycroft, DCVC
The money's age
Due for its next round
24 months since the last round · and hiring
Momentum
27/100
hiring for its size
Last sign of life
this month
a posting or a news item
The story so fareach stage dated by its source: the company's releases, the press, registers, filings
Sep 26, 2024
Raised a round Venture round $40M · led by AXA Venture Partners
Jun 25, 2019
Recognition Gladly Named a 2019 Cool Vendor in CRM Customer Service and Support by Gartner · businesswire.com
Apr 20, 2017
Raised a round Venture round $36M · Venturebeat
2014
Founded
Tractionpublic signals, read monthly
Web presence
top 0.05%
of 133.2M domains by links, Common Crawl
Funding rounds
| Round | Date | Amount | Investors | Source |
|---|---|---|---|---|
| Venture round | Sep 2024 | $40M | AXA Venture Partners lead | marketwatch.com |
| Venture round | Apr 2017 | $36M | — | Venturebeat |
Registers and programsofficial lists and records that name the company
| Legal entity | Gladly Software, Inc. | its site |
Backed byfrom the funds' portfolios and accelerator catalogs
Greycroft 
DCVC 
Glynn Capital 
Greylock 
NEA 
Notable Capital 
Point Nine 
Western Technology Investment Investors in similar startupsfunds that back the companies most like this one
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Overview
Gladly builds customer service software organised around people rather than tickets, so an agent sees one continuous conversation with a customer across email, chat, phone, messaging and social channels. That model removes the case numbers and repeated context gathering that frustrate shoppers of consumer brands, and it now sits alongside AI agents that resolve routine contacts without a human. Retail, travel and hospitality companies use it for support teams that treat service as part of the brand rather than a cost centre.
News
ChatGPT gladly shoots a YouTuber, overriding safety protocols with minimal manipulation
The YouTube channel InsideAI tested ChatGPT
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Report
Gladly Secures $40M in Funding Led by AXA Venture Partners (AVP) and Launches AI-Powered Unified Customer Service Platform, Transforming Support Into a Revenue Driver
SAN FRANCISCO, Sept. 26, 2024 /PRNewswire/ -- Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform is set to disrupt the industry by replacing outdated ..
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Report
Gladly secures $40M in funding led by AXA Venture Partners (AVP) and launches AI-powered unified customer service platform, transforming support into a revenue driver
Read more
Report
JetBlue is making a major investment to fix airlines' awful customer service crisis
JetBlue Technology Ventures is investing in Gladly and it could change the way you interact with airlines forever.
Read more
Report
JetBlue will soon take travelers' questions and complaints via text and Twitter
The start-up Gladly has raised $36 million to make over customer service for a post-Twitter, post-SMS generation.
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Report
Tech stack
Technologies named in job postings at Gladly over the last 12 months, by layer, with the share of postings for each.
Technologies in use
3
Postings analysed
3
Stack modernity
76/100AI adopter
Developer tools
Microsoft Excel
AI & ML
LLM
Practices & domains
AI Agents
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Salary insights
Compensation ranges based on this company's open jobs
Median
$185k
Typical range
$125k – $185k
Open positions
3
3
Jobs
Senior
100%
| Level | Jobs | Median | Typical range |
|---|---|---|---|
| Senior | 3 | $185k | $125k – $185k |
Highest paying role
Senior Product Marketing Manager (AI Platform)
$185k
Normalized to USD per year
Growth
Hiring Momentum
48/100
Stable
Open positions
3
0 opened / 0 closed in 30 days
ATS activity
Every ~4 hours
Today
Hiring Dynamics
+100%
Hiring Focus
The percentage next to each role is its share of the company's job openings over the last 90 days; the arrow shows the shift versus the previous period.
Design
33% ▲
Finance
33% ▲
Marketing
33% ▲
Offices
Where the company hires and what each office is for
Cities
2
Hiring now
0
Countries
1
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Headquarters
Builds here
Office with open vacancies
No open vacancies right now Tap a pin for the office
San Francisco
United States
HQ
Millbrae
United States
Regional office
Gladly
423 Broadway, 503, Millbrae, 94030
Jobs
$150k – $185k per year • Remote (United States) • Full-Time • United States
AI Agents
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