Help Scout
helpscout.com
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Overview
News
Technologies
Salaries
Products
People
Growth
Jobs
Financials
Overview
Help Scout empowers customer-centric businesses with software that serves people in the most human, helpful way.
News
HSL: An Intuitive Way to Represent Color in CSS
When writing CSS, the most common formats we use for expressing a color are either a hex code or an RGB value. But are they the best way? Learn to see color as an artist with HSL.
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Free Customer Service Interview Builder by Help Scout
View sample job descriptions, select from 60+ targeted questions, and quickly and easily build the most effective interview for your next customer-facing role.
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How We Approach Employee Compensation at Help Scout
Employee compensation is complicated, and can get messy without a good plan. Here's how to create (or improve) your compensation strategy.
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Diversity, Equity & Inclusion at Help Scout
We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens - we create better products and cultivate a culture that enables everyone to bring their authentic selves to work.
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Technologies
Tech DNA
JavaScript
Kotlin
PHP
Flink
React.js
ClickHouse
ElasticSearch
MySQL
AWS
Claude
LLM
AI/ML
Python
SQL
ClickHouse
ElasticSearch
MySQL
PostgreSQL
AWS
GitHub
Flink
Claude
Claude Code
Cursor
LLM
LLM Guardrails
AI Agents
Vector
Embeddings
RAG
Copilot
Context Engineering
Google BigQuery
dbt
Other
JavaScript
Kotlin
PHP
TypeScript
Apache Kafka
RabbitMQ
Slack
React.js
Linear
Figma
Mixpanel
Stack modernity
83/100
How modern this stack is, based on technology relevance, AI adoption and the share of legacy tools.
In-demand technologies
JavaScript
4 jobs
Required
$182k
+14% vs market
PHP
4 jobs
Required
$182k
+166% vs market
Kotlin
4 jobs
Required
$182k
+29% vs market
MySQL
4 jobs
Required
$182k
+40% vs market
PostgreSQL
4 jobs
Required
$182k
+26% vs market
Slack
4 jobs
Required
$182k
-2% vs market
ClickHouse
4 jobs
Required
$182k
+30% vs market
RabbitMQ
4 jobs
Required
$182k
+118% vs market
Salary medians are calculated from this company's open jobs and compared with the market.
Industry adoption
Python
24%
SQL
22%
JavaScript
20%
AWS
18%
TypeScript
16%
PostgreSQL
15%
Share of companies in the same industry that use each technology.
Stack changes
Context Engineering
Aug 2026
AI Agents
Aug 2026
LLM Guardrails
Aug 2026
GitHub
Aug 2026
Copilot
Aug 2026
Technologies recently added to or removed from this company's stack - a signal of tech migrations and new initiatives.
Jobgether
Clera
Weekday
Emagine
Xsolla
Twilio
Salary insights
Compensation ranges based on this company's open jobs
Median
$214k
Typical range
$175k – $290k
Open positions
7
7
Jobs
Senior
42.9%
Staff
14.3%
Principal
14.3%
Architect
28.6%
| Level | Jobs | Median | Typical range |
|---|---|---|---|
| Senior | 3 | $182k | $175k – $182k |
| Staff | 1 | $214k | $214k |
| Principal | 1 | $248k | $248k |
| Architect | 2 | $290k | $290k |
Highest paying role
Head of Product, Intelligence
$290k
Normalized to USD per year
Growth
Hiring Momentum
65/100
Growing
Open positions
7
2 opened / 0 closed in 30 days
ATS activity
Every ~1 days
08/29/2026
Hiring Dynamics
+100%
Hiring Focus
The percentage next to each role is its share of the company's job openings over the last 90 days; the arrow shows the shift versus the previous period.
Product
86% ▼
Backend
14% ▲
Activity Timeline
Added Copilot to stack
Aug 2026
Jobs
Head of Product, Intelligence
19 days ago$263k – $290k per year • Remote • Full-Time
Copilot
AI Agents
Apply
Apply
Lead/Principal Product Manager, Growth
1 month ago$172k – $248k per year • Remote • Full-Time • 5+ years exp
Apply
Sr. Software Engineer, Platform
1 month ago$156k – $182k per year • Remote • Full-Time
JavaScript
Kotlin
PHP
Apache Kafka
ClickHouse
ElasticSearch
MySQL
PostgreSQL
RabbitMQ
AI/ML
Flink
DevOps
AWS
GitHub
Management
Slack
Apply
Mid/Sr. Product Engineer, Intelligence
1 month ago$131k – $175k per year • Remote • Full-Time
JavaScript
Kotlin
PHP
TypeScript
Apache Kafka
ClickHouse
ElasticSearch
MySQL
PostgreSQL
RabbitMQ
AI/ML
Claude
Claude Code
Cursor
Flink
LLM
LLM Guardrails
Frontend
React.js
DevOps
AWS
GitHub
Management
Linear
Slack
Apply
Staff Product Engineer
1 month ago$187k – $214k per year • Remote • Full-Time
JavaScript
Kotlin
PHP
TypeScript
Apache Kafka
ClickHouse
ElasticSearch
MySQL
PostgreSQL
RabbitMQ
AI/ML
Claude
Claude Code
Cursor
Embeddings
Flink
LLM
RAG
AI Agents
Context Engineering
LLM Guardrails
Frontend
React.js
DevOps
AWS
Vector
GitHub
Management
Linear
Slack
Apply
Sr. Product Engineer
2 months ago$162k – $182k per year • Remote • Full-Time
JavaScript
Kotlin
PHP
TypeScript
Apache Kafka
ClickHouse
ElasticSearch
MySQL
PostgreSQL
RabbitMQ
AI/ML
Claude
Claude Code
Cursor
Embeddings
Flink
LLM
RAG
AI Agents
Context Engineering
LLM Guardrails
Frontend
React.js
DevOps
AWS
Vector
GitHub
Management
Linear
Slack
Apply