Help Scout
helpscout.com
Actively hiring
Customer Support & Help Desk Software
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Overview
News
Technologies
Salaries
Products
People
Growth
Offices
Jobs
Financials
Overview
Help Scout is a software company that makes customer support tools for small and mid-sized businesses. Its platform combines a shared inbox, help center, live chat and AI features that draft and answer replies, letting support teams manage email and messaging conversations in one place. Help Scout operates as a remote-first public benefit corporation and is headquartered in Boston, Massachusetts, United States.
News
HSL: An Intuitive Way to Represent Color in CSS
When writing CSS, the most common formats we use for expressing a color are either a hex code or an RGB value. But are they the best way? Learn to see color as an artist with HSL.
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Free Customer Service Interview Builder by Help Scout
View sample job descriptions, select from 60+ targeted questions, and quickly and easily build the most effective interview for your next customer-facing role.
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How We Approach Employee Compensation at Help Scout
Employee compensation is complicated, and can get messy without a good plan. Here's how to create (or improve) your compensation strategy.
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Diversity, Equity & Inclusion at Help Scout
We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens - we create better products and cultivate a culture that enables everyone to bring their authentic selves to work.
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Download Help Scout for iOS & Android
Keep your finger on the pulse of customer support. Help Scout's iOS and Android apps lets you collaborate, and answer questions anytime, anywhere. Download for Free.
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The Evolution of the Help Scout Brand
Building a brand that lasts requires maintenance and design principles as concrete as your company values.
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How to Build a Great Remote Company Culture
Great remote culture doesn't happen by accident. Here's how we create connection and clarity across time zones-with practices that help people feel seen, supported, and set up to do great work.
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Tech stack
Technologies named in job postings at Help Scout over the last 12 months, by layer, with the share of postings for each.
Technologies in use
25
Postings analysed
9
Stack modernity
82/100AI adopter
Languages
JavaScript
Kotlin
PHP
TypeScript
Frameworks & libraries
Flink
React.js
Databases
ClickHouse
ElasticSearch
MySQL
PostgreSQL
Cloud & platforms
AWS
Apache Kafka
GitHub
RabbitMQ
AI & ML
LLM
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Full Help Scout tech stack
25 technologies · by team · pay by technology · changes · similar stacks
Salary insights
Compensation ranges based on this company's open jobs
Median
$218k
Typical range
$100k – $290k
Open positions
8
8
Jobs
Senior
25%
Staff
12.5%
Architect
62.5%
| Level | Jobs | Median | Typical range |
|---|---|---|---|
| Senior | 2 | $171k | $167k – $175k |
| Staff | 1 | $100k | $100k |
| Architect | 5 | $250k | $218k – $290k |
Highest paying role
Head of Product, Conversations
$290k
Normalized to USD per year
All salaries at Help Scout
By role, level and city, against the market · 8 jobs with pay
People
Nicholas Francis
Executive Officer, Director
Denny Swindle
Executive Officer, Director
Ryan McIntyre
Director
David McFarlane
Director
Names and roles come from public filings, company registers and the company's own site. Is this you? Correct or remove · How we handle this data
Growth
Hiring Momentum
67/100
Growing
Open positions
8
2 opened / 4 closed in 30 days
Median time-to-fill
51 days
faster than 27% of the market
ATS activity
Every ~3 hours
Today
Hiring Dynamics
+100%
Hiring Focus
The percentage next to each role is its share of the company's job openings over the last 90 days; the arrow shows the shift versus the previous period.
Product
33% ▼
Marketing
25% ▼
Backend
8% ▼
Design
8% ▲
HR
8% ▲
Sales
8% ▲
Activity Timeline
Added Tool Use to stack
Sep 2026
Added Apache Kafka to stack
Sep 2026
Added Context Engineering to stack
Aug 2026
Added AI Agents to stack
Aug 2026
Added LLM Guardrails to stack
Aug 2026
Added GitHub to stack
Aug 2026
Offices
Where the company hires and what each office is for
Cities
1
Hiring now
0
Countries
1
Boston
United States
HQ
50-200 est. staff
Jobs
$263k – $290k per year • Remote (United States) • Full-Time
Copilot
AI Agents
Apply
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$131k – $175k per year • Remote (United States) • Full-Time
JavaScript
PHP
Kotlin
TypeScript
MySQL
PostgreSQL
ClickHouse
RabbitMQ
ElasticSearch
Apache Kafka
AI/ML
Cursor
Claude Code
Flink
LLM
LLM Guardrails
Frontend
React.js
DevOps
AWS
GitHub
Management
Slack
Apply
Financials
Total raised
$6.2M
Latest round
Venture - Series Unknown
Funding rounds
1
Funding rounds
| Round | Announced | Amount | |
|---|---|---|---|
| Venture - Series Unknown | 2017 | $6.2M | Details |