UJET news and milestones

UJET earns Frost & Sullivan's 2026 North American recognition for AI-driven CX innovation, mobile-native technology, intelligent orchestration

Run seven tests before agentic AI handles customers, including replay, repeatability, stack access, escalation, and disclosure. Use pass conditions to judge readiness.

Retail support conversations hide buying signals. Learn how conversational analytics closes the 95% blind spot and turns service data into action.

Use this six-question framework to evaluate travel contact center platforms for seasonal spikes, elastic staffing, and ROI before peak demand hits.

Use this five-question framework to evaluate telehealth contact center platforms in 2026 for PII handling, identity, continuity, AI governance, and auditability.

How fintech and banking contact centers deploy AI compliantly with CRM-first architecture, zero PII stored, AI disclosure by design, and full auditability.

Learn which AI contact center ROI metrics matter most, which ones mislead, and how to build a finance-ready dashboard around resolution, retention, and cost.

Learn how CX and ops leaders can win budget for contact center modernization by building a cost, risk, and revenue case that finance, IT, and procurement can approve.

See how CFOs measure contact center ROI in 2026 with cost, risk, and revenue metrics, plus the numbers behind the business case.

See when contact center migration makes sense, what replacement looks like, and how to tell if your current platform is the real problem. Download the ebook.

UJET's 25-quarter G2 Leader streak isn't luck. See what the Summer 2026 report says about satisfaction, setup, support, and AI features.

Contact center dashboards show green while customers churn. Here's why deflection and containment mislead, and what to measure instead.

Learn what a virtual agent is, how it works, and why modern AI self-service is replacing legacy IVR for contact centers.

Compare the top 10 conversational intelligence platforms of 2026, ranked on taxonomy, AI, P&L attribution, channels, and time to value.

UJET ranks the top 10 CCaaS platforms of 2026 by what actually matters: AI architecture, data security, mobile-first CX, and deployment speed. See how NICE, Genesys, Five9, and o…

How should AI and human agents work together in a contact center? UJET's Layered Intelligence Model assigns each interaction by complexity, emotional weight, and business risk.

Learn what agentic AI means in the contact center, how it differs from chatbots, and why 2026 is the inflection point for autonomous CX.

UJET named to Capterra Shortlist 2026 and Software Advice FrontRunners 2026 for Customer Service - backed by 21 consecutive G2 Leader awards.

Former agent and UJET PM, Taylor Tew, reveals how AI, automation, and CRM-first design create a seamless, modern CX platform built for real agent needs.

Spiral by UJET is an AI Issue Hub that unifies all customer signals, finds root causes automatically, and gives executives decision-grade insights.

Bolstering UJET's AI capabilities and end-to-end CX platform, the deal adds foundational building blocks for conversational AI, predictive analytics, and business intelligence SA…

Elevate Your Brand and Empower Your CX: The Power of UJET's Headless SDKs

How UJET is Revolutionizing Healthcare: Delivering Seamless, Secure, and Personalized Patient Experiences

Proof, Not Promises: Independent Research, User Reviews, and a CX Transformation with UJET

Pure Excellence: G2's Summer 2025 Reports: UJET Ranks #1 in 10 Categories and 87 Badges Earned

CX Myth #4: The more customer data tools you integrate, the better your stack

Retail's Wake-Up Call: Why Customer Service Is Still Stuck in the Landline Era-and What Must Change

Rethink What You Thought You Knew About CX. Customer expectations have changed-but most systems, strategies, and assumptions haven't.

Untapped Potential: UJET is Revolutionizing Customer Service in Underserved Industries

How UJET is Empowering SMBs in Retail and Services to Deliver Exceptional Customer Experiences

Transforming Financial Customer Service with UJET: Secure, Modern, and Scalable CX

Series D Positions UJET to Lead Generative AI for CX Across EnterprisesSAN FRANCISCO -- September 24, 2024 --(BUSINESS WIRE)--UJET, Inc.

UJET Inc., the ultra-modern cloud contact center platform for customer-centric enterprises, today announced Jeff Nichols as its new Chief Financial Officer. Nichols brings more t…

UJET, a startup that makes software to improve customer support, said today that it's raised a $25 million Series B led by GV (formerly known as Google Ventures). Other participa…