L2 Linux/Unix support engineer

L2 Linux/Unix support engineer

Location: Bangalore/ Noida (onsite position)

Responsibilities

• Supporting multiple geological locations in shifts to serve user communities across North America, Europe, and Asia sites.
• Focusing on improving R&D productivity and committing to customer success.
• Maintaining, enhancing, monitoring, reporting, and improving its efficiency.
• Troubleshoot and resolve escalated Unix/Linux OS-level incidents, performance bottlenecks, and service failures.
• Write and modify scripts (Shell, Python, or Perl) to automate routine maintenance and system health checks.
• Provision virtual servers, manage user access, configure file systems, and perform OS patching or upgrades.
• Analyze system and application logs to identify the root cause of complex errors and develop permanent fixes.
• Monitor system resources (CPU, memory, disk space) and maintain server hardening and security compliance.
• resolves complex system issues escalated by L1 teams.
• Create and maintain standard operating procedures (SOPs) and knowledge base articles to assist L1 teams
• collaborate with L3 IT teams across domains to ensure high availability and stability of production environments

Qualifications & Requirements

• Bachelor's degree in Computer Science/IT OR related fields and typically 3-5 years of hands-on experience in Unix/Linux environments.
• Advanced Unix commands, LVM, NFS, Autofs, DNS, FTP, VNC, Remote NX and server hardening and RHCE certified preferred
• Basic / Proficiency in Shell Scripting (Bash), Python, or Perl.
• Strong analytical thinking, excellent English communication, and readiness for on-call and shift rotations.
• Experience working directly with R&D software development teams to collaboratively develop solutions to optimize their working environment
• Experience in HPC using LSF or Slurm